Claims Advisor

About the Company

Cornmarket supports the financial wellbeing of public servants and their families. With more than 50 years of experience serving the public sector, the company provides a broad range of financial products and services, including car, home, health and life insurance, income protection, retirement planning, and related solutions.

Role Overview

Cornmarket is hiring a Claims Advisor for its Group Protection Claims Team in Dublin. The position focuses on managing salary protection, specified illness, and death claims in a way that is efficient, accurate, compliant, and centred on the customer experience. The successful candidate will also need strong administrative ability, good organisation, and excellent time management.

This position involves supporting customers through often sensitive and challenging situations. Empathy, patience, compassion, and sound judgement are essential when dealing with vulnerable customers. The role also requires regular liaison with internal teams and external parties such as insurance providers, employers, and unions to resolve claim-related matters.

Key Responsibilities

• Share clear, timely, and professional guidance with customers about whether their claim may be eligible.
• Keep customers informed on claim status, progress, cover, benefits, and premium-related details.
• Check information using the appropriate systems and sources so that all customer and third-party communication is accurate, complete, and current.
• Manage incoming letters, emails, forms, and other documents efficiently and in line with service standards and regulatory obligations.
• Review claims proactively, identify next steps, and follow up with the relevant parties to move cases forward.
• Deal with complaints appropriately and escalate issues when needed.
• Work toward individual and team performance goals.
• Support team initiatives such as system testing and updates to processes and procedures.
• Follow all relevant compliance, risk control, and regulatory requirements.
• Stay commercially aware in carrying out the duties of the role.

Required Experience and Skills

• At least 1 year of experience in a customer-facing position, ideally within financial services.
• Progress toward a QFA qualification is preferred; Life, Regulations and Pensions is an advantage.
• Proven history of meeting or exceeding targets and quotas.
• Ability to handle complaint calls with empathy and professionalism.
• Strong computer literacy, including Microsoft tools.
• Good organisational ability.
• Strong time management skills and the ability to meet tight deadlines.
• A practical, solutions-oriented approach.
• Ambition and motivation to achieve results.
• Understanding of the risk control and regulatory environment.
• Commercial awareness.

Behavioural Competencies

• Empathetic, patient, and understanding.
• Emotionally aware and balanced.
• Resilient and adaptable.
• Focused on quality and customer service.
• Positive, enthusiastic, and open to change and challenge.
• Comfortable following processes and complying with procedures.
• Collaborative team player with a supportive approach.
• Strong communicator.
• Good listener who can understand customer concerns and respond appropriately.
• Clear and accurate verbal communicator.
• Concise and precise written communicator.

Controlled Function

This is a controlled function under the Central Bank Reform Act 2010 Regulations 2011. Any appointment will depend on the company being satisfied that the successful candidate meets the Central Bank’s Fitness and Probity standards. Prescribed due diligence will be carried out to assess fitness and probity.

Equal Opportunities and Data Privacy

Cornmarket is committed to maintaining an inclusive workplace and is an equal opportunity employer. Applications are welcomed from all qualified candidates regardless of age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, or sexual orientation.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Candidates may contact the Talent Acquisition Team to request support. The company also refers applicants to its Recruitment Data Privacy Notice for details on data use practices.

Benefits

• Flexible home-working options through Cornmarket Flex.
• Substantial investment in professional development, including insurance and other relevant qualifications.
• Annual leave that grows with service.
• Flexi leave allowing extra annual leave to be taken.
• Competitive flexible pension contribution options.
• Health insurance or a wellness allowance.
• Fully paid family leave, including maternity, paternity, and surrogacy leave.
• Performance-related bonus or commission.
• Income protection cover.
• Life cover.
• Discounts on financial products.
• Comprehensive health and wellbeing programme.
• Employee Assistance Programme.
• Active Sports Social Club.