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Role overview

This is a senior executive opportunity for a Chief Client Experience Officer based in Australia. The role is being presented through a partner company that will manage applications and all hiring stages.

You will lead the creation of a company-wide customer experience function from the ground up, shaping how a large global digital platform serves users and partners across every stage of the journey. Reporting directly to the CEO, this position sits at the intersection of strategy, product, operations, and customer success. The mandate is to build a more customer-centric organization in a fast-moving, data-led environment by removing friction, redesigning journeys, and putting scalable systems in place. The work will have a direct influence on retention, lifetime value, trust, and overall growth.

What you will do

Set the global customer experience direction for users and partners, making sure the experience stays consistent across all touchpoints.
Improve retention, lifetime value, engagement, trust, and profitability through targeted CX programs and measurable, data-backed changes.
Map the ideal customer journey, spot pain points, and guide cross-functional work that improves the full lifecycle.
Create and expand a CX operating model with defined governance, ownership, KPIs, and decision-making processes.
Track and report on metrics that connect customer experience efforts to business results such as revenue growth and operational performance.
Coordinate Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions into one aligned approach.
Support broader organizational change by bringing Product, Marketing, CRM, and Operations together around a shared CX strategy.

Requirements

The employer is seeking an experienced executive who has led customer experience transformation in large-scale digital or consumer-facing businesses.

At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or a similar senior leadership function.
A demonstrated history of lifting retention, lifetime value, engagement, and profitability through customer-focused transformation efforts.
Solid understanding of lifecycle management, unit economics, and how CX strategy affects P&L performance.
Proven ability to build and scale global customer-centric teams and transformation programs.
Experience working with senior stakeholders and driving delivery through influence and collaboration rather than formal authority.
International exposure across multiple markets, along with fluency in Russian and English.
Strong analytical thinking and the ability to set and deliver a long-term strategic direction.

Benefits

Work remotely from anywhere.
Compensation details will be shared during the hiring process before an offer is made.
28 calendar days of annual leave.
7 extra wellness days each year for rest or household needs.
Performance-linked referral bonuses of up to $5,000.
50% reimbursement for professional learning, conferences, and industry events.
Discounts on corporate English language courses.
Health support of up to $1,000 gross per year for insurance or medical costs for employees and eligible family members.
Equipment or workspace assistance, including reimbursement for a home office setup or coworking expenses, up to $1,000 gross every three years.
An internal recognition program where rewards can be exchanged for merchandise, experiences, and team activities.

Application and hiring notes

The hiring process includes an AI-supported matching step designed to review applications quickly, consistently, and fairly against the core requirements. The strongest matches are shortlisted and forwarded to the employer, while interviews and assessments are handled by the company’s internal team.

By applying, candidates agree that their personal data may be processed to assess suitability and shared with the hiring employer. This is done on the basis of legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Applicants may request access, correction, deletion, or objection to their data at any time.

AI tools may also be used in parts of the hiring workflow, such as application review, resume analysis, response assessment, and checking for inconsistencies or verification signals in submitted materials. These tools support recruitment, but final decisions are always made by people. Candidates who want more information about data handling may contact the recruiter.

Chief Client Experience Officer