Business Development Representative

Role Overview

iTacit is looking for a motivated, inquisitive, and results-oriented Business Development Representative to help accelerate growth. In this position, you will uncover new business opportunities, connect with prospective customers, and build a strong sales pipeline through thoughtful prospecting, relationship development, and account-focused outreach. The role plays an important part in expanding market reach by creating well-qualified opportunities for Account Executives and Sales Leadership.

You will focus on identifying organizations that fit iTacit’s ideal customer profile and engaging them through outbound outreach, account-based selling tactics, events, networking, and targeted campaigns. Success in this role requires strong organization, commercial awareness, and comfort using modern sales tools such as CRM platforms, LinkedIn, AI-based research tools, and sales engagement software.

About iTacit

iTacit provides a digital workplace and training platform designed to help employees access everything they need to do their work. Its solution brings email-free communication, a social intranet, digital forms, checklists, and more to frontline teams.

• Best Value Digital Workplace Customer Support 2026
• Most Recommended for Compliance Training 2026
• Best Value Remote Work Platform 2026
• Most Recommended & Best Value Learning Management System 2026
• Best Value Training Platform 2026
• Best Functionality & Features for Form Builder 2025

Key Responsibilities

• Research and identify potential customers that match iTacit’s target industries and ideal profile.
• Run structured outbound campaigns using phone, email, LinkedIn, referrals, networking, and industry events.
• Create and maintain target account lists and engagement plans that support revenue growth.
• Lead discovery conversations to uncover business needs, priorities, organizational fit, and potential impact.
• Connect with leaders in Operations, Safety, HR, Learning & Development, and frontline workforce environments across multiple industries.
• Book qualified meetings and generate opportunities for Account Executives and Sales Leadership.
• Develop relationships with decision-makers and key influencers inside target accounts.
• Work closely with Marketing and Revenue Leadership on account-based campaigns, event follow-up, and strategic outreach.
• Keep CRM records accurate, including activity logs, engagement details, qualification status, and pipeline data.
• Stay current on industry movements, customer pain points, competitors, and new technologies.
• Consistently achieve or exceed targets for outreach activity, meetings, opportunity creation, and pipeline contribution.
• Represent iTacit professionally and help shape a strong first impression throughout the buyer journey.

Qualifications

• At least 3 years of experience in sales development, business development, lead generation, inside sales, prospecting, or a closely related revenue role.
• Proven track record of meeting or surpassing prospecting, meeting booking, or pipeline goals.
• Strong communication skills, including active listening, questioning, and relationship-building.
• Solid business judgment and the ability to speak confidently with decision-makers.
• A naturally curious mindset and interest in understanding business challenges and uncovering opportunities.
• Self-driven, resilient, and comfortable being measured against clear performance goals.
• Excellent organization, time management, and prioritization abilities.
• Ability to manage several accounts, opportunities, and outreach efforts at the same time.

Preferred Background

• Experience in SaaS, technology, or B2B software sales environments.
• Exposure to enterprise accounts, regulated sectors, or operational frontline audiences.
• Working knowledge of HubSpot or a similar CRM.
• Experience with LinkedIn Sales Navigator, prospecting tools, sales engagement platforms, and AI-assisted research tools.
• Understanding of modern prospecting, qualification, and account-based selling methods.
• Experience supporting both inbound demand programs and outbound prospecting efforts.
• Post-secondary education in Business, Marketing, Communications, or a related area.

How Success Will Be Measured

• Prospecting activity and the effectiveness of outreach.
• Number of meetings booked.
• Number of opportunities created.
• Contribution to pipeline.
• Quality of strategic account engagement.
• Accuracy of CRM data and adherence to process.
• Collaboration with Account Executives and Revenue Leadership.

Career Growth

This is intended to be a core entry point within the Revenue organization. High-performing team members may have the chance to move into Senior Business Development, Account Executive, Account Management, Customer Success, or Sales Management roles as the company grows.

What iTacit Offers

• Market-competitive compensation aligned with experience.
• Performance-based commission plan.
• Employer-sponsored RRSP.
• Benefits plan.
• Opportunity to work with a committed and energetic team.
• Flexibility to split time between office and home.
• Casual work environment.
• Room for career development within a growing SaaS company.

Additional Information

iTacit is committed to maintaining a diverse workforce that reflects Canada’s diversity. The company supports an inclusive environment and is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic.

Applicants must be Canadian citizens, permanent residents, or hold a valid Canadian work permit. Only candidates selected for interviews will be contacted.