Application Support Consultant - ERP

Role overview

We are looking for an experienced and proactive Application Support Consultant to join the Service Desk team. The role centers on ERP functional support for the QAD platform and calls for strong communication, analytical thinking, curiosity, and the ability to work effectively with internal teams, vendors, and clients. You will need to stay calm under pressure, manage several priorities at once, and deliver practical support outcomes.

This is a permanent, full-time position based in Brisbane. Applications are also welcome from candidates located in Sydney, Melbourne, and Adelaide.

What you will do

• Deliver application and functional support to clients.
• Interpret business needs and convert them into functional requirements.
• Help clients investigate issues, resolve problems, and adopt effective best practices.
• Create and improve support documentation, knowledge articles, and step-by-step guides.
• Support root cause analysis to reduce repeat incidents and avoid future disruptions.
• Work closely with senior consultants and managers to support client satisfaction and business outcomes.

Working conditions

• Employment is permanent and full time.
• The preferred office base is Brisbane, with consideration for Sydney, Melbourne, and Adelaide applicants.
• Occasional business travel may be required.

What will help you succeed

• At least 5 years of application support experience with QAD ERP or a similar platform such as SAP, Oracle, Microsoft D365, Pronto, or NetSuite.
• Background in manufacturing support, including familiarity with scheduling and planning tools, production orders, BoM, routing, and related processes.
• Experience in a help desk setting and the ability to manage competing priorities is an advantage.
• Alignment with the organisation’s core values.
• Strong analytical, troubleshooting, problem-solving, and time management skills.
• Excellent written and verbal communication skills, including the ability to work with both technical and non-technical audiences.
• A commitment to ongoing learning and professional growth.
• Ability to adapt and perform in a fast-moving, solution-focused environment.
• A strong focus on delivering excellent client experiences.

Why this opportunity stands out

Atturra is one of Australia’s fastest-growing ASX-listed advisory and IT solutions organisations, offering a strong platform for career development. With more than 1,200 professionals across Australia, New Zealand, Singapore, Hong Kong, and the USA, the company uses innovation to drive impact.

The Business Applications division works across TechnologyOne, Infor, SAP, and QAD, along with HR and payroll consulting, safety solutions, and change management and adoption. Its focus industries include education, federal government, local government, and manufacturing.

You will be joining a collaborative team that values creativity, growth, and meaningful contribution to the future of technology.

Culture and values

The workplace promotes innovation, collaboration, continuous learning, and practical ways of working. The company values camaraderie, innovation, dedication, respect, and excellence, and expects these principles to shape daily work.

Employee benefits

• Access to an employee benefits, recognition, and wellbeing platform.
• Career progression supported by succession planning, internal promotions, and mentorship.
• Professional development support, including industry and technology certifications and study assistance.
• Mental health support through an Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral incentives with monetary rewards.

Diversity, equity, and inclusion

The company is committed to closing the digital skills gap and building a workplace that welcomes people from all backgrounds. Applications are encouraged from veterans, Aboriginal and Torres Strait Islander people, people with disability, LGBTQI+ community members, culturally diverse candidates, and other underrepresented groups.

Veteran commitment

The organisation is recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment. It is focused on improving recruitment, support, retention, and leadership pathways for veterans so they can build meaningful careers.

Application process

Applications must be submitted online through the company careers page. Late applications and emails will not be given priority. Applicants should ensure all required questions are completed before submission.

The recruitment process may also be used to build a talent pool for similar ongoing or temporary roles that may arise within the next 12 months.

Agency and hiring notes

The Talent Acquisition team manages this recruitment process. Agencies are only considered if they are on the approved supplier list, have completed the procurement process, hold an agreed fee arrangement, and have been invited for a specific vacancy. Submissions outside this process will not be reviewed. Agencies are also asked not to contact employees outside Talent Acquisition about hiring matters.

This job summary describes the general nature and level of the work. It is not a complete list of duties, accountabilities, or skills, and management may amend the role or percentage of responsibilities as needed.