Waiter / Waitress

Job Overview

We are seeking energetic and self-driven Food & Beverage team members who are eager to grow their careers within a hospitality environment.

In this role, you will deliver attentive, professional service and help create a dining experience that guests remember positively.

Key Responsibilities

• Carry out all required food and beverage service duties in line with the hotel’s service standards.
• Welcome guests, arrange seating, and serve in a polished, discreet, and personalized manner.
• Build strong knowledge of the outlet’s menu so you can guide guests and answer questions confidently.
• Keep a close watch on the quality of food and beverages presented to guests.
• Handle guest feedback, concerns, and requests with professionalism and satisfactory follow-up.
• Maintain cleanliness and hygiene standards throughout the outlet and take care of service equipment.
• Prepare the service area before service, remain organized during service, and complete closing tasks afterward, including mise-en-place and mise-en-scene.
• Reduce waste, breakage, and spoilage wherever possible.
• Use effective upselling approaches to improve guest satisfaction and support revenue growth.

Education & Experience

Applicants should ideally hold a diploma or degree in hospitality, or have vocational training in food and beverage service. Prior experience as a waiter or waitress in a busy restaurant setting is preferred. Strong English communication skills are important, along with guest service ability and good interpersonal skills.

Skills & Competencies

The right candidate should be practical, people-oriented, and passionate about service. A positive attitude, the ability to work in a fast-paced environment, composure under pressure, attention to detail, and the following strengths are important:

• Adaptability
• Customer orientation
• Appreciation of differences
• Accountability
• Team collaboration
• Job understanding