Team Experience Leader

Role overview

Woolworths Group is seeking a Team Experience Leader based in Blenheim, Marlborough, New Zealand. This full-time, onsite role focuses on improving how the store team is organised so that customer service, workforce planning, and compliance all run smoothly.

About the business

Woolworths Supermarkets New Zealand operates more than 185 stores and employs over 20,000 team members across Aotearoa. The organisation aims to make everyday life better for Kiwi communities and serves around three million New Zealanders each week. The workplace culture is described as friendly, practical, energetic, and open to new ideas, with a strong focus on collaboration, respect, curiosity, and support.

Key responsibilities

• Work alongside store leadership to improve store-wide RT3 (Right Team, Right Task, Right Time) planning and execution.
• Use staffing and task allocation effectively to strengthen outcomes for both the team and customers.
• Make sure store activities follow company rules and all relevant legal obligations.
• Coordinate and improve team rosters so service levels stay high, budgets are respected, and rostering rules are followed.
• Organise and oversee training across the team, including multiskilling and required compliance learning.
• Carry out workforce planning for future needs such as annual leave coverage, succession planning, and required certifications.
• Check weekly payroll for correctness and help resolve more complex process issues.
• Support store operations by stepping in as Acting Store Manager on rostered shifts and encouraging strong teamwork.

Capabilities and working style

The role suits someone who can analyse problems carefully, build productive relationships, lead and motivate teams, communicate clearly, and work in a reliable, data-informed way. Accountability, accuracy, and timely delivery are important, along with an approach that reflects the company’s values.

Schedule expectations

The successful candidate must be available for four weekend shifts each month, including at least one Saturday and one Sunday, plus at least one evening per week until store closing time.

Perks and support

Team members receive discounts across Woolworths Group brands, access to a rewards program that recognises purpose-driven work, and confidential 24/7 support through Sonder for financial, medical, safety, psychological, or physical assistance for employees and their families. The role also offers exposure to a large global organisation with broad career opportunities.

Culture and inclusion

Woolworths Group promotes diversity, equity, inclusion, and belonging, and encourages applicants from all backgrounds to apply. The company also welcomes candidates who may need adjustments during the hiring process.