SVP, Banking Operations

About the Company

Nymbus is a cloud-based core banking platform and managed services provider for community banks and credit unions. The company delivers the technology foundation, operating support, and digital experience capabilities financial institutions need to stay competitive and expand. Its managed services approach goes beyond software support: Nymbus becomes part of a client’s daily operations and is measured by business outcomes, not just system availability.

Role Overview

The Senior Vice President of Banking Operations is responsible for leading the entire managed services delivery organization. This covers contact center operations, digital banking support, fraud operations, onboarding, and lending support. The role combines accountability for stable, high-quality execution today with a mandate to redesign the operating model for the future using AI-led processes, automation, and scalable architecture.

This is a strategic build-and-operate leadership role. The expectation is not to simply refine the existing approach, but to keep current services running reliably while shaping a stronger, more efficient replacement model.

Why This Role Matters

Nymbus is actively changing how managed services deliver value. The organization is reworking service delivery around agentic automation and scalable process design as core operating principles. The incoming leader will inherit capable day-to-day managers and teams, then set direction, expand team capacity, and create a model that can support future growth without losing operational discipline.

Banking Operations also contributes to revenue. The leader will collaborate with sales, partnerships, and product teams to identify expansion opportunities in the managed services portfolio, support renewals and upsells, and help shape the business case for new service offerings as the model evolves.

Operational Leadership

• Direct the full end-to-end delivery of managed services across contact center, digital banking support, fraud operations, onboarding, and lending support.
• Maintain accountability for service-level commitments and ensure client SLAs are consistently met across the portfolio.
• Lead and coach two existing operational leaders and their teams, while strengthening the management structure beneath them.
• Act as the highest-level escalation contact for significant client service issues that require executive attention.

AI-First Operating Model Design

• Rebuild the Banking Operations model with AI, automation, and scale built into the process from the start rather than added later.
• Work with product, engineering, and the Applied AI Practice to identify, rank, and implement automation opportunities across the service delivery workflow.
• Track and communicate gains in efficiency, capacity, and service quality resulting from AI adoption.
• Define where human judgment must remain in the process and where automation can safely replace manual work.

Revenue and Client Partnership

• Develop and sustain executive relationships with key managed services clients as a trusted advisor in a regulated environment.
• Partner with sales, partnerships, and client success teams to support renewals, upsell efforts, and introductions for new clients.
• Spot and grow new revenue opportunities through pricing improvements, service bundling, and capability expansion.
• Represent the operations function in client discussions about service changes, roadmap direction, and AI-enabled enhancements.
• Ensure clients can clearly see the business impact of operational improvements and AI investment.

Talent and Organizational Development

• Recruit, develop, and retain leaders who can deliver in a transformation setting without disrupting current commitments.
• Foster a culture centered on accountability, curiosity, and ongoing improvement.
• Build the internal ability to operate the current model while designing and migrating to the next one at the same time.

What the Company Is Looking For

The ideal candidate is not a conventional operations manager, but a builder with strong execution ability. This person should view AI as the foundation of the operating model rather than an add-on.

Experience and Leadership Profile

The role calls for someone who has led operational redesign in a fast-moving environment, balanced current service obligations with future-state design, and made decisive choices about what to automate, what to retire, and what to preserve. Experience in regulated industries such as fintech, banking, credit unions, or similar services is strongly preferred, along with an understanding of compliance boundaries, audit expectations, and the limits of automation.

The candidate should also be comfortable treating operations as a growth lever and client experience function, not only a cost center. Experience in client-facing operations or in businesses where service delivery is central to the product is important, as is confidence in commercial conversations around pricing, packaging, and capability expansion.

The right person is energized by ambiguity, comfortable building without a fixed playbook, and willing to move forward without waiting for perfect information.

Compensation and Benefits

The annual base salary range for this role is $175,000 to $200,000.

Additional rewards include an annual cash bonus and equity options aligned to the level of the role and the candidate’s experience.

• 100% remote work arrangement
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off

Additional Information

The posting closes with an invitation to watch a company video and learn more about the team and its approach to building and innovating together.