Remote IT Technician

About the Role

We are hiring a Remote IT Technician to support day-to-day technology needs for internal teams and clients. This role focuses on diagnosing issues, delivering remote assistance, and keeping systems running smoothly in a fully remote setup.

What You Will Do

• Investigate and fix problems related to hardware, software, and networking from a remote location.
• Offer technical help via chat, email, and video-based support.
• Set up, configure, and maintain software and system utilities.
• Help with system checks, performance reviews, and routine maintenance tasks.
• Walk users through troubleshooting steps and explain technical processes clearly.
• Record issue details, resolutions, and system changes accurately.
• Follow security procedures and route complex matters to the appropriate team when needed.

What We Are Looking For

• A bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred.
• Previous exposure to IT support, help desk work, or technical troubleshooting is a plus.
• Good knowledge of operating systems, basic networking concepts, and commonly used software tools.
• Strong analytical thinking and clear communication skills.
• Comfort using remote support platforms and ticketing systems.
• Ability to work independently, manage multiple tasks, and resolve issues efficiently in a remote environment.
• Careful attention to detail and a structured approach to problem-solving.

Benefits

• Competitive compensation with performance-linked bonuses.
• 100% remote work with a supportive virtual team culture.
• Access to IT training, certifications, and continuous professional growth.
• Flexible scheduling that supports work-life balance.
• Exposure to a broad range of systems, tools, and support situations.