Receptionist - Midrand

Role overview

This position is responsible for running the welcome desk smoothly and efficiently so that members receive a strong first impression and overall satisfaction remains high. The role also requires a readiness to lead group exercise classes when needed.

Key responsibilities

• Support club administration whenever required.
• Handle cash-related tasks accurately and responsibly.
• Maintain effective communication with both members and internal staff.
• Oversee receptionist operations and guide the reception team.
• Monitor access and override activity for staff and members.
• Manage reception stock and related supplies.
• Address and resolve member complaints professionally.
• Provide training to reception staff.

Experience and competencies

• Capable of inspiring staff and leading by example.
• Strong administrative precision and attention to detail.
• Friendly, efficient, and aligned with the Planet Fitness service style.
• Demonstrates a high standard of honesty and integrity.
• Strong communication ability across all levels of interaction.
• Comfortable using computers at an intermediate level.
• Willing and able to work rotational shifts.
• Energetic and able to maintain a high level of drive throughout the day.
• Front desk or welcome desk experience is advantageous.
• Experience in staff management, planning, organising, conflict resolution, and problem solving is important.
• Reliable transport is required.

Additional information

Applications may be submitted directly by email. Candidates are also expected to complete the recruitment questionnaire provided by the company. If no feedback is received within 14 days, the application should be treated as unsuccessful.

Email: CGM.Midrand@planetfitness.co.za