Receptionist

About the Company

Novotel Wellington is based in the centre of Wellington’s CBD and features 139 generously sized guest rooms with modern interiors and harbour-facing views. The property caters well to executives, families, and both business and leisure groups, and includes a contemporary boardroom that provides a discreet and convenient meeting space.

Role Overview

As the first point of contact for guests, you will help shape a positive stay from arrival through to departure. In this front office role, you will support guests with check-in, check-out, and day-to-day enquiries while helping ensure every interaction feels smooth and welcoming.

Key Duties

• Greet visitors from across the world and build rapport with both first-time and returning guests.
• Handle guest details, payments, and arrival/departure procedures accurately and professionally.
• Share local recommendations and present hotel services and facilities, including opportunities to upsell in order to support occupancy and revenue goals.
• Manage guest belongings securely, following the correct records and storage processes.
• Encourage use of the Accor loyalty programmes to improve guest satisfaction and strengthen brand loyalty.
• Coordinate closely with colleagues and other departments such as Housekeeping, Food & Beverage, and Reservations to keep operations running efficiently.

Working Pattern

This is a part-time role on a rotating 7-day roster. Availability is required for both morning and afternoon shifts, including weekdays, weekends, and public holidays.

Candidate Profile

The ideal applicant is friendly, dependable, and passionate about service. Prior hotel receptionist experience is preferred but not mandatory.

Qualifications and Requirements

• Strong communication ability across written, spoken, and non-verbal channels.
• Well-organised with strong attention to detail and the confidence to take initiative.
• Experience in reservations is considered an advantage.
• Experience using Opera Cloud, TARS, or another property management system is preferred.
• Flexibility to work mornings, evenings, weekends, and public holidays.
• Must be an NZ resident or hold a valid permanent New Zealand work visa; visa sponsorship is not available.

Additional Information

Novotel Wellington and Accor emphasise career growth, employee wellbeing, and an inclusive workplace culture. The organisation focuses on helping team members learn and develop while enjoying a supportive and engaging environment.

Benefits

• Access to Accor Academy through the “Learn your Way” programme, with the opportunity to earn while learning.
• Complimentary daily staff meals while on duty.
• Discounts on food and beverage, as well as accommodation worldwide through Accor Heartist Benefits.
• Parental leave support through Accor’s parental leave scheme.
• Recognition for tenure and participation in staff celebrations.
• Refer-a-friend bonus programme.
• Uniform provided and laundered.
• Access to an Employee Assistance Program.

Diversity and Inclusion

Accor is committed to building an inclusive workplace and encourages applications from diverse talent. The company aims to provide opportunities where people can grow, learn, and find purpose in their work.

About the Employer

Accor describes itself as a global hospitality leader that supports individuality, learning, and long-term career development. Team members are encouraged to explore new possibilities while contributing to a shared vision for the future of hospitality.