Patient Coordinator

About the company

Schweiger Dermatology Group is a large dermatology network with more than 580 healthcare providers and over 170 offices across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. The organization offers medical, cosmetic, and surgical dermatology along with allergy care, supporting more than 2.5 million patient visits each year.

The company’s goal is to deliver an exceptional patient journey while also maintaining a strong and supportive environment for providers, support teams, and all employees. It has appeared on the Inc. 5000 list of Fastest Growing Private Companies in America for seven straight years and has earned Great Place to Work certification.

Role overview

This is a full-time Patient Coordinator position at the Doctor Phillips office. The role is responsible for managing front-desk operations and assisting patients, providers, and support staff. Prior healthcare experience is required.

Work schedule

This role requires full-time availability of 30+ hours per week. Shifts are scheduled Monday through Friday, with rotating Saturdays, during operating hours of 7:00 AM to 7:00 PM. Flexible availability is important to help the team as needed.

Key responsibilities

• Manage incoming calls, appointment scheduling tasks, and online leads promptly and with a professional, helpful approach.
• Create a friendly and polished experience for patients and callers while supporting the quality of care delivered by the practice.
• Track provider workflow and stay aware of the next steps in the patient visit process.
• Handle inventory duties and restock supplies and equipment when requested.
• Take part in in-house training sessions and ongoing learning opportunities.

Qualifications

• Prior experience in healthcare is mandatory.
• Experience as a medical receptionist is a plus.
• Familiarity with EMR platforms and patient scheduling tools is preferred.
• Comfort using computers and Microsoft Word, Excel, and Outlook is required.
• Strong verbal and written communication, interpersonal, and organizational abilities are needed.
• Excellent patient service and customer care skills are essential.
• A professional, dependable, and committed work style is expected.
• Previous exposure to dermatology or a medical office environment is preferred.
• Availability to work weekdays and weekends is required.

Employee benefits

• Employees working 30+ hours per week may receive medical coverage, including virtual care, HSA/FSA options, dental, and vision beginning on the first of the month after hire.
• 401(k) eligibility begins after 30 days of employment for full-time employees.
• Non-California employees may receive company-sponsored short-term disability coverage.
• Pre-tax commuter savings are available for public transit users.
• Employees receive an extra paid personal holiday for their birthday.
• Employees working under 30 hours per week may be eligible for dental and vision coverage starting on the first of the month after the hire date.
• Part-time employees are also eligible for 401(k) participation after 30 days.
• Employee discounts are available on skin care products and cosmetic services.

Equal opportunity and health policy

The employer follows an equal opportunity hiring policy and considers applicants without regard to race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, military service application status, or any other protected class under applicable local, state, or federal law.

COVID-19 vaccination is not required for employment consideration, although some state rules may require the organization to retain vaccination status records on file.