Manager - Banquets

Role Overview

The Banquets Manager is responsible for leading the banquet team, supporting event delivery on the floor, and ensuring service meets the brand’s standards and guest expectations. The role combines hands-on event service with oversight of team performance, financial controls, inventory management, and administrative duties. Success in this position depends on strong communication, consistent service execution, and the ability to coach the team while keeping events running smoothly.

Key Duties

• Lead and motivate the banquet team while also providing direct support during event service.
• Monitor operational, administrative, and financial responsibilities, including safeguards for hotel assets.
• Coordinate clear communication across all teams involved in an event’s success.
• Identify learning needs within the team and create action plans to improve performance and reach goals.
• Estimate and manage departmental supply requirements such as china, glassware, silverware, buffet setups, and decorative props.
• Apply relevant laws and compliance requirements connected to events and banquet operations.
• Oversee banquet activities so they contribute to guest satisfaction and overall event success.
• Follow and reinforce company standards, policies, procedures, and sanitation expectations.
• Track inventories, maintain equipment, and manage liquor usage through banquet beverage records and perpetual inventory controls.
• Build staffing schedules based on forecasted demand and service standards while protecting profitability.
• Support long-term client relationships to help retain business and drive future growth.
• Set goals, assign tasks, and conduct monthly team meetings to strengthen departmental performance.
• Develop knowledge of wine pairings, food trends, and contemporary cuisine to support high-end event delivery.
• Serve as a liaison between banquet operations and kitchen teams.
• Lead shifts and remain actively involved in event service.
• Model excellent guest relations and gather feedback on food and service quality.
• Resolve guest concerns and complaints promptly and professionally.
• Coach employees so they can consistently deliver strong customer service.
• Clarify expectations, improve service delivery, and keep guest satisfaction a priority in team discussions.
• Review guest feedback tools such as comment cards and satisfaction results with the team.
• Communicate emergency procedures, ensure safety training is completed, and support preparedness across the department.
• Observe staff service behavior, provide feedback, and participate in corrective action planning where needed.
• Review planner survey results and help implement improvements to address service gaps.
• Attend required meetings and contribute to ongoing operational improvement.

Candidate Requirements

• High school diploma or GED is required.
• At least 2 years of experience in event management, food and beverage, or a closely related professional area.
• Strong understanding of banquet operations, event standards, and service execution.
• Comfortable handling staffing, inventory, financial controls, and guest issue resolution.
• Ability to lead a team, communicate clearly, and coordinate with kitchen and event stakeholders.

Additional Information

Job Number: 26075636

Job location: The Pearl Island, Doha, Qatar, 14875.

This is a full-time management position in the Event Management category. The role is based onsite; it is not a remote position.

The employer is committed to equal opportunity and non-discrimination, including on the basis of disability, veteran status, and other protected characteristics under applicable law.

About the Brand

St. Regis Hotels & Resorts is known for refined luxury, timeless style, and attentive service across more than 50 hotels and resorts worldwide. The brand is rooted in a tradition of anticipating guest needs through polished hospitality and signature butler service, while blending classic sophistication with a modern approach. Joining the brand means becoming part of a global hospitality portfolio focused on purpose, growth, and excellence.