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Job Summary

We are looking for a seasoned Logistics Coordinator with experience in fashion or apparel and a strong service-oriented mindset. In this position, you will oversee the full logistics flow to support timely delivery of fashion products while maintaining a high standard of support for internal teams and customers. The role suits someone who performs well in a fast-moving, deadline-sensitive setting and understands the importance of seasonal launches and retail schedules.

Logistics & Supply Chain

Handle inbound and outbound movement of apparel and fashion merchandise, including bulk orders, samples, and seasonal lines.
Coordinate and maintain working relationships with suppliers, 3PL providers, and customers.
Draft, check, and manage shipping paperwork such as commercial invoices, packing lists, bills of lading, and customs records.
Monitor shipments to support on-time delivery in line with production timelines, store openings, and e-commerce commitments.
Track inventory flows and assist with allocation to customers.
Communicate with suppliers, manufacturers, and vendors to follow up on production progress and product readiness.
Ensure purchase orders are confirmed, kept current, and aligned with production schedules.
Address mismatches in quantities, quality documents, packing lists, and shipment information.
Watch lead times closely and flag any delays early to the relevant teams.

Fashion Industry Operations

Support seasonal rollouts, promotions, and high-volume periods by keeping logistics fully prepared for execution.
Arrange sample shipments for merchandising, marketing, and sales teams.
Oversee returns, exchanges, and damaged items according to brand and retail standards.
Partner with production, merchandising, and planning teams to align logistics with demand forecasts.

Customer Service & Communication

Serve as a main contact for internal stakeholders and external customers on order progress and delivery schedules.
Share shipment status, exceptions, and delay updates proactively to reduce customer impact.
Handle logistics-related questions, claims, and escalations in a professional and efficient manner.
Consistently meet service-level commitments and customer expectations.

Process Improvement & Compliance

Follow transportation rules, customs requirements, and company policies.
Keep logistics records accurate and up to date in ERP and reporting systems.
Provide shipment updates, delivery risk information, and logistics KPI reports to stakeholders.

Administrative & System Management

Maintain precise logistics data in internal tools such as ERP, WMS, and Excel trackers.
Prepare weekly and monthly reports covering shipments, delays, and supplier performance.
Ensure adherence to company policies, sustainability expectations, and industry regulations.

Qualifications

3 to 5 years of experience in logistics or supply chain, ideally in fashion, apparel, or retail.
Solid customer service experience with exposure to client or stakeholder communication.
Working knowledge of domestic and international fashion supply chains and seasonal operating cycles.
Strong organization and communication abilities.
Comfort working across multiple priorities in a fast-paced, deadline-driven environment.
Hands-on proficiency with MS Office and logistics or ERP platforms such as SAP, NetSuite, or similar tools.

Preferred Qualifications

A bachelor’s degree in Logistics or a related discipline is preferred.
At least 2 years of logistics or supply chain experience, preferably in fashion, apparel, or retail.
Good understanding of international shipping, customs processes, and warehouse functions.
Experience with ERP/WMS systems and strong MS Excel skills, including VLOOKUP and pivot tables.
Strong communication, negotiation, and problem-solving capabilities.
Ability to stay effective under pressure while managing several priorities at once.
Experience working with overseas suppliers in regions such as China, India, Turkey, and Europe.

Logistics Coordinator

Where you'll work