- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 7 saat önce önce önce
- Work mode
- Evden çalışma
- Eligibility
- Candidates who can confidently handle lead follow-up, customer conversations, onboarding support, and remote independent work are suitable. Experience in sales, customer success, appointment setting, account management, SaaS, or AI-related tools is a plus.
- Resume
- Required to apply
İş tanımı
About Silvergate AI
Silvergate AI builds AI-driven phone receptionist solutions for businesses across Australia and New Zealand. Its services are used by clinics, trade businesses, service providers, and professional services firms that want to improve customer experience while reducing missed calls and easing administrative load.
The company is expanding and is seeking a remote Lead Engagement Specialist to support its growth.
Role Overview
In this role, you will be among the first people a prospective client speaks with. You will connect with business owners, follow up on interested leads, arrange demos, guide customers through onboarding, and make sure each lead receives a positive experience.
Key Responsibilities
- Reach out to inbound leads and assess whether they are a good fit
- Follow up with businesses that requested information or tested the AI receptionist trial
- Schedule product demonstrations and onboarding conversations
- Respond to customer queries across phone, email, and messaging channels
- Support customers throughout setup and onboarding
- Keep lead and customer interaction records accurate and up to date
- Develop strong working relationships with business owners and key decision-makers
- Support the conversion of interested prospects into long-term customers
- Collaborate with the founder to refine sales workflows and customer experience processes
What We’re Looking For
- Strong written and spoken communication skills
- Confidence in phone conversations with business owners
- Good organisational ability and consistent follow-up habits
- Ability to work effectively without close supervision in a remote setup
- A friendly, professional, and customer-first approach
- Quick learning ability for new tools and technology
Bonus Experience
- Background in customer success, sales, appointment setting, or account management
- Hands-on experience with CRMs and lead tracking platforms
- Experience in SaaS or technology-focused businesses
- Exposure to AI, automation, or business software
What We Offer
- 100% remote work arrangement
- Flexible work environment
- Base pay with additional performance-based incentives
- Direct collaboration with the founder
- Growth opportunities in a fast-growing AI company
- Exposure to advanced AI technology
- A supportive, entrepreneurial team culture