IT Helpdesk / Service Desk Engineer - Entry Level

Role overview

Alphaeus Pte Ltd is looking for an entry-level Helpdesk / Service Desk Engineer to deliver prompt, professional IT support and help resolve user issues efficiently.

What you will handle

• Provide courteous, timely, and effective support with the aim of resolving issues quickly and creating a positive user experience.
• Answer incoming calls and stay available to support users.
• Respond to questions and service requests received through voicemail, email, and fax in a timely manner.
• Assess problems accurately and work toward the right resolution.
• Offer first-line troubleshooting for technical issues.
• Track incidents and manage first- and second-level resolution for trouble calls, including desktop, LAN, central infrastructure, WAN, and voice-related service requests.
• Coordinate employee account administration tasks such as account setup, activation, updates, and terminations.
• Handle and respond to all IT service request calls from users.

Requirements

• Minimum qualification: Nitec in any discipline.
• Working knowledge of Windows operating systems, Active Directory account administration, Microsoft Outlook, and mobile device support.
• On-the-job training will be provided.

Additional information

This is a full-time onsite role based in Singapore. The source does not specify compensation, perks, application deadline, or number of vacancies.