Housekeeping Manager

Role overview

The House Hotel Jeddah is seeking a Housekeeping Manager to lead the housekeeping function at a contemporary city property on the Red Sea coast. This role sits within Kerten Hospitality, a hospitality group focused on creating distinctive destinations, guest experiences, and community-driven spaces while supporting sustainable operations and investor value.

The wider company portfolio spans lodging and mixed lifestyle concepts across the Middle East, Europe, and North Africa, with more than 55 projects in development and over 4,500 keys planned internationally.

About Kerten Hospitality

Kerten Hospitality operates end-to-end lifestyle hospitality concepts that combine lodging, food and beverage, retail, entertainment, art, and wellness. The organisation builds destination ecosystems with a strong emphasis on sustainability, innovation, locality, and meaningful collaboration. Its approach is guided by the values of Connection, Curation, Innovation, and Leading the Way.

About the property

The House Hotel Jeddah King Road is positioned as a modern urban retreat that blends coastal living with contemporary hospitality. The hotel features 129 thoughtfully designed rooms and a vibrant signature restaurant that serves as both a social meeting point and a dining destination.

Jeddah itself is one of Saudi Arabia’s most energetic cities, combining sea-facing living, cultural landmarks, and modern urban experiences. The city is well connected through King Abdulaziz International Airport, located around 20 km from the centre.

Role responsibilities

• Lead housekeeping activities for guest rooms, public areas, and facilities so they consistently reflect company and brand expectations.
• Hire, onboard, train, and supervise housekeeping team members while encouraging collaboration and ownership.
• Track daily cleaning plans, inspections, and periodic deep-cleaning work.
• Manage housekeeping budgets, stock levels, linen movement, and supply usage efficiently.
• Maintain strong standards for hygiene, health, and workplace safety across all housekeeping functions.
• Coordinate closely with Front Office, Maintenance, and Food & Beverage teams to support smooth operations and guest service delivery.
• Respond quickly and professionally to guest concerns and complaints, with a focus on service recovery and ongoing improvement.
• Create and refine SOPs, training content, and performance measures to improve productivity and consistency.
• Adopt improved tools, equipment, and environmentally conscious practices to strengthen efficiency.
• Use digital platforms to track room status, inventory, and operational performance.
• Suggest practical and creative ideas that raise service quality and guest satisfaction.
• Set an example through professional presentation, grooming, and customer-focused conduct.
• Ensure all work is aligned with hotel policies, safety requirements, and brand standards.

Experience and skills

• A bachelor’s degree or diploma in Hospitality Management, or a closely related discipline.
• Between 4 and 6 years of housekeeping experience, including at least 2 years in a supervisory or managerial capacity.
• Solid understanding of housekeeping workflows, cleaning methods, and inventory management.
• Demonstrated ability to lead teams, stay organised, and train staff effectively.
• Working knowledge of MS Office and housekeeping management software or systems.
• Ability to communicate fluently in both English and Arabic.

What the role offers

• A competitive compensation package aligned with experience.
• Opportunities to build a long-term career and progress within the organisation.
• A collaborative and inclusive workplace culture.
• The chance to work alongside people who are committed to connection, innovation, curation, and leadership.

Additional information

This is a temporary, onsite position based in Jeddah, Makkah, Saudi Arabia.

No vacancy count, salary figure, start date, or application deadline has been specified.