Growth Operations Associate

About the Company

HungerStation is part of Delivery Hero Group, a global leader in local delivery services. Its purpose is to create a fast, simple, and reliable delivery experience. The group operates in about 65 countries, is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index.

Role Summary

This position is focused on accelerating business growth by partnering closely with teams such as Operations, Finance, Sales, Marketing, Product, and Logistics.

Key Responsibilities

• Plan and execute growth initiatives around important customer occasions such as breakfast, coffee, and fine dining, with the goal of meeting core business OKRs.
• Use market research and customer insights to uncover opportunities with strong growth potential.
• Work with different teams to launch focused marketing activities that improve engagement and repeat usage.
• Support the Marketing function in designing and rolling out lifecycle marketing programs.
• Help coordinate regular performance review meetings, including weekly and monthly business reviews.
• Partner with Product teams to improve entry points that can strengthen growth across key user moments.
• Shape and improve customer segmentation approaches.
• Create growth strategies tailored to different customer groups.
• Assist in building personalized customer journeys across multiple channels and touchpoints.
• Design and run A/B tests and other experiments to confirm the effectiveness of growth tactics.
• Review core growth measures such as frequency, LTV, CAC, and cost per incremental order, then turn findings into actionable insights.
• Support dashboard reporting to monitor results and guide decisions.
• Contribute to the planning and execution of the division’s OKRs while staying aligned with functional leaders.
• Help shape strategic and operational decisions that support the division’s direction.
• Track OKRs and related metrics closely, and recommend corrective actions when targets are off track.
• Ensure daily work follows the relevant policies, procedures, and controls.
• Look for process improvements that can raise efficiency and effectiveness.
• Help maintain a high-performance environment and reflect the company’s values in day-to-day work.

Requirements

• 4 to 6 years of experience in growth marketing, marketing operations, or user lifecycle management, ideally within a technology company.
• Strong knowledge of user behavior and market trends in Saudi Arabia.
• Comfortable working with both data and customer intuition; able to model outcomes while also understanding what appeals to users.
• Experience with SQL and Braze is preferred.
• A bachelor’s degree in business administration, marketing, or a related discipline is required.

Additional Information

This role is based in Riyadh, Riyadh, Saudi Arabia and follows an on-site work arrangement.