Global Business Implementation Manager

About the company

ALTOUR is a globally recognized corporate travel management business with more than 1,000 employees and operations in over 80 countries. It is part of Internova Travel Group, which is ranked as the top American corporate travel management company by Business Travel News. The organization focuses on simplifying complex connections so clients can represent their brands more effectively. Its culture emphasizes innovation, collaboration, and technology-led improvement, with an environment where employee input is valued and growth is encouraged.

Role overview

The Global Business Implementation Manager leads net-new business implementations and may also support rollout of online booking tools when clients are moving from offline booking processes. The role owns the implementation process end to end, acts as the business lead, and is accountable for delivering strong business outcomes. It also supports ongoing business needs and helps embed best practices across the organization. Technical responsibility includes overseeing product installation environments and maintaining system reliability.

Key responsibilities

• Own and drive new business implementations from verbal award through completion while keeping stakeholders updated and customer expectations aligned.
• Coordinate, organize, and control multiple implementation workstreams according to approved scope and timelines.
• Partner with Sales, Solutions, and Operations to confirm scope against contract documents, technical requirements, and data insights so the right technologies are selected.
• Help shape a scalable engineering structure that supports company growth and clearly defines implementation team responsibilities for operations support.
• Apply operational excellence concepts, including labor management systems, workforce optimization, and performance coaching/observation, to support production, quality, and safety targets.
• Turn business needs into a scalable solution design and manage change control throughout the project lifecycle.
• Deliver complex requirements using a range of tools and technologies.
• Act as the primary business decision-maker, including creating ramp-up plans and schedules, identifying risks, and putting mitigation actions in place.
• Guide cross-functional implementation teams on a day-to-day basis and advise customers on deployment best practices within their environment.
• Review and approve standard operating procedures in partnership with IT and support testing of those procedures.
• Ensure an effective handover to operations after go-live and ramp-up.
• Work directly with customer stakeholders, from senior operations leaders to frontline end-users.
• Coordinate with customer and operations leadership to make sure processes are followed throughout implementation.
• Work with project managers to surface and address possible issues and risks.
• Develop documentation that supports the move from implementation into post-implementation support.
• Monitor industry trends and recommend process or engineering improvements where needed.
• Support quality-driven management methods and encourage the use of analysis to inform decisions and business improvements.
• Make sure the team understands expectations and how information should be reported and used.

Requirements

• A bachelor’s degree in a relevant discipline is preferred, along with at least 6 years of related experience.
• Hands-on experience in customer-facing implementation delivery.
• Strong ability to learn new concepts and technologies quickly and convert them into workable customer solutions.
• Excellent verbal and written communication skills.
• Ability to build motivation and maintain productive working relationships.
• Proven judgment and planning skills to set priorities and achieve goals.
• Experience leading people, including contractors and suppliers.
• A strong customer-service mindset.
• Good analytical thinking and problem-solving ability.

Benefits

• Private medical insurance.
• Private dental cover.
• 25 days of annual leave from day one, plus 8 public holiday days.
• Life insurance, employee assistance, and counselling support programmes.
• Group pension scheme.
• Income protection cover.
• Potential eligibility for incentive pay, commission, a bonus, or a discretionary bonus depending on financial performance and individual results.

Additional information

The advertised salary range was created using the local market for the location where the selected candidate will work. Starting pay depends on several factors, including experience level and budget.

This employer is an equal opportunity employer and does not make hiring decisions based on age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Prospective employee privacy policy applies.