Duty Manager

Company Overview

Anantara is a premium hospitality brand created for contemporary travellers, offering deeply personal stays that connect guests with authentic places, people, and local stories. The brand is known for heartfelt service and unique experiences across some of the world’s most remarkable destinations.

Banana Island Resort Doha by Anantara is a crescent-shaped island retreat located just off central Doha, featuring golden beaches and overwater villas. Guests arrive by private catamaran and can enjoy family activities, sea adventures, or quiet wellness escapes.

The resort operates in an alcohol-free setting and offers experiences such as surfing, diving, golf, bowling, cinema, motorised water sports, and a wellness centre set within botanical gardens.

Role Summary

The Duty Manager will serve as a visible, guest-facing leader for a luxury 5-star hotel, making sure service runs smoothly and guest issues are handled quickly, professionally, and with care. Strong leadership, sound judgement, and problem-solving ability are essential to protect and strengthen the property’s reputation for exceptional hospitality.

Key Responsibilities

• Serve as the main contact for guest questions, complaints, and feedback, and ensure each matter is resolved quickly and to a high standard.
• Supervise daily hotel activities and shifts, with special attention during busy periods, while keeping all departments working in sync.
• Guide, motivate, and support front desk, concierge, and guest services staff so they consistently deliver excellent service.
• Manage escalated concerns with tact, professionalism, and empathy.
• Track guest satisfaction results and introduce improvements that raise the overall guest experience.
• Review and monitor accounts to ensure the correct accounting procedures are followed.
• Support staff development through training and coaching so service standards remain at the highest level.
• Oversee VIP guest stays and ensure each experience is personalised and handled with attention to detail.
• Enforce hotel rules, procedures, and service standards.
• Compile shift summaries and share important updates with the management team.

Qualifications

A degree in Hospitality Management or an equivalent field is required.

Additional Requirements

• Previous work experience in 4-star or 5-star hotels in the Middle East is required.
• Prior supervisory experience within Front Office operations is required.
• Strong spoken and written English skills are essential.
• Arabic language ability will be considered an advantage.
• Familiarity with the OPERA Cloud system is required.
• The candidate should be highly organised, goal-driven, and adaptable to changing hours, days off, assignments, and extra duties.
• Ability to stay effective and composed in a fast-paced, demanding, and continually changing environment is important.

Working Conditions

The role is based in Doha, Qatar and follows a full-time, onsite work arrangement.