Director, Global IT

Role overview

Foxit is hiring a Director of Global IT to oversee worldwide IT operations across its sites in Australia, China, Europe, India, and the United States. This leader will be accountable for the teams, platforms, services, and operating practices that enable employees to work effectively across regions.

The position calls for a hands-on IT leader who can modernize global operations through artificial intelligence, automation, AIOps, endpoint upgrades, identity governance, and a redesigned service desk. The goal is to shift IT from a reactive support model to a more proactive, AI-enabled service organization that improves speed, quality, scalability, and the employee experience.

This role works closely with Information Security and Data Privacy, Business Applications and Data Analytics, Enterprise Architecture, regional IT groups, and managed service providers.

Global IT operations

• Oversee worldwide IT services covering identity, endpoints, collaboration tools, networking, cloud platforms, SaaS applications, and workplace technology.
• Define and manage service expectations for uptime, response times, resolution times, and user satisfaction.
• Handle IT operating budgets, supplier relationships, contracts, software licensing, and managed service partnerships.
• Keep asset, license, configuration, documentation, and runbook records accurate and up to date.
• Ensure a consistent level of IT service delivery across all of Foxit’s global locations.

AI-led service desk modernization

• Rework the global service desk into an AI-enhanced support model using tools such as Microsoft Copilot, ServiceNow Virtual Agent, ITSM automation, and AI agents.
• Automate recurring support activities such as password resets, access requests, software installations, MFA recovery, and common user queries.
• Put safe and auditable AI workflows in place with defined escalation routes and human oversight.
• Measure performance through AI deflection rate, time to resolution, ticket reduction, CSAT, and increased technician capacity.
• Use automation gains to fund proactive IT improvements and more strategic work.

AIOps, automation, and proactive operations

• Introduce AIOps and predictive monitoring to surface issues before they affect users.
• Automate remediation for known failure patterns and cut the time needed to detect and resolve incidents.
• Encourage an automation-first mindset for repetitive operational tasks.
• Assess, trial, and scale AI tools, copilots, and automation platforms that align with Foxit’s technology environment.
• Set criteria for determining which AI tools should be adopted, expanded, or retired.

Endpoint, identity, and workplace technology

• Modernize endpoint and identity platforms, including Microsoft Intune, Entra ID, conditional access, and Defender for Endpoint.
• Maintain consistent device standards, software baselines, and security posture across the global workforce.
• Enable hybrid work with scalable endpoint, identity, and collaboration services.
• Coordinate regional technology needs, including China-specific requirements, while preserving a unified global user experience.
• Drive adoption and governance of Microsoft 365, Teams, Copilot, and related workplace tools.

People leadership and global coordination

• Lead, coach, and grow a distributed global IT team spanning multiple time zones and regions.
• Recruit and retain technical talent that can advance IT modernization through AI, automation, and strong service management.
• Coordinate regional IT teams, site contacts, and managed service providers to deliver consistent support worldwide.
• Set clear expectations, provide ongoing feedback, and address performance concerns directly and fairly.

Security, compliance, and risk partnership

• Work with Information Security and Data Privacy on identity, endpoint, infrastructure, and operational security controls.
• Ensure IT operations support Foxit’s ISO 27001, SOC 2, and regional compliance obligations.
• Maintain and test disaster recovery and business continuity plans for IT-managed services.
• Make sure AI tools used by IT meet Foxit’s privacy, security, and data handling standards.

Strategy and executive communication

• Develop and maintain a multi-year IT operations roadmap aligned with business priorities.
• Explain IT risks, trade-offs, priorities, and investment needs clearly to executive and regional leaders.
• Stay informed on enterprise IT trends, with emphasis on AI, automation, identity, endpoint management, and service operations.
• Translate emerging technologies into practical recommendations tailored to Foxit’s needs.

Required qualifications

• At least 10 years of enterprise IT operations experience, including 4 or more years in a leadership role with multi-site or multi-country responsibility.
• Demonstrated success leading a modern IT operations and service desk function with measurable gains in quality, speed, cost, or user experience.
• Practical experience driving AI, automation, AIOps, or service desk modernization initiatives in live production environments.
• Experience choosing, deploying, governing, and measuring the impact of AI agents, copilots, workflow automation, or ITSM automation.
• Strong depth in Microsoft 365, Entra ID, Intune, Defender, endpoint management, conditional access, and identity governance.
• Solid knowledge of ITSM platforms such as ServiceNow, Jira Service Management, Freshdesk, or similar solutions.
• Hands-on experience with Azure; exposure to AWS or GCP is an added advantage.
• Working understanding of network, telephony, collaboration, and workplace infrastructure.
• Excellent executive communication skills with the ability to present technical risks and trade-offs in business language.
• Proven ability to lead distributed teams across regions, time zones, and cultures.

Preferred qualifications

• Background in software, SaaS, or global engineering environments.
• Experience supporting or integrating IT operations during acquisitions or post-merger transitions.
• Direct exposure to Microsoft Copilot, ServiceNow Virtual Agent, Copilot for Security, OpenAI, Anthropic, GCP, or similar enterprise AI tools.
• ITIL v4 or an equivalent service management certification.
• Bilingual English and Mandarin Chinese is a strong advantage because of Foxit’s China operations.
• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.

Additional information

Foxit may use artificial intelligence tools during parts of the hiring process, such as reviewing applications, analyzing resumes, or checking responses for possible inconsistencies or verification signals based on available information. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people. Candidates who want more information about how their data is processed can contact the company.