Customer Success Manager

Overview

H2O Digital Marketing is hiring an experienced Client Success Manager to support a growing book of clients across paid social and paid search programs. The agency serves local retail businesses, multi-location franchise brands, mid-sized B2B companies, and national brands in a range of industries. The team values practical ideas, polished execution, and a proactive mindset focused on helping clients achieve results.

Role Summary

This is a fully remote, full-time position for a motivated self-starter with a background in account management, client success, or performance marketing within digital marketing. The person in this role will oversee multiple client accounts and serve as a key coordinator between clients and internal teams.

Responsibilities

• Build and sustain strong, trust-based client relationships.
• Serve as the primary contact for account-related communication, including monthly meetings, client updates, coordination of marketing assets, and onboarding.
• Keep the internal team informed about upcoming campaigns and client needs.
• Create and manage project planning resources, schedules, and campaign workflow documentation.
• Prepare monthly reporting, review performance data, and share insights and recommendations.
• Monitor monthly advertising budgets across campaigns.
• Work closely with production, performance, and senior leadership teams.

Requirements

• At least 3 years of experience in a client service role.
• Previous experience in an agency setting handling multiple accounts.
• Strong understanding of the digital marketing landscape.
• Intermediate to advanced knowledge of paid digital advertising platforms such as Meta Business Manager, Facebook/Instagram Ads, Google Ads, and LinkedIn Ads.
• Ability to analyze metrics and turn them into clear reports and recommendations.
• Working familiarity with project management tools such as Asana and Monday.
• Proven ability to develop productive relationships with clients and partners.
• Excellent organization, communication, and interpersonal abilities.
• Experience resolving client issues effectively and calmly.
• Highly detail-oriented and self-directed.
• Comfortable managing several clients in a fast-moving environment.
• Post-secondary education is required.
• Experience in a digital agency environment is required.
• Strong working knowledge of Meta Ads and Google Ads platforms.

Perks

• Flexible work schedule.
• Health savings account.
• Paid time off.
• Work-from-home setup.
• Wellness and benefits package.
• Half-day Fridays during the summer.

Eligibility

Applicants should have digital marketing experience in an account manager, client success, or performance marketing capacity. Candidates with agency-side experience and the ability to manage multiple client relationships are best suited for this role.

Additional Information

This is a full-time remote opportunity based in the United States. The role focuses on paid social and paid search campaign support. No salary range, vacancy count, or start date was specified in the source.