Customer Service Executive

Role overview

Culligan Water Ireland is hiring a Customer Service Executive for its Ballymount, County Dublin location. This is a permanent full-time position, with employment subject to a six-month probationary period. The salary is €30,000 per year, paid on a monthly basis.

The successful candidate will be the first point of contact for customers and will be expected to deliver a courteous, efficient, and helpful experience across phone, email, and live chat channels. The role involves supporting customers with orders, resolving concerns, and representing the company’s water solutions in a positive and professional way.

Key responsibilities

• Handle incoming customer queries quickly and in a professional manner.
• Support order processing and day-to-day customer account management.
• Work through customer complaints and service issues to reach effective resolutions.
• Develop and nurture positive long-term relationships with customers.
• Work closely with internal teams so customer needs are addressed promptly.
• Identify suitable opportunities to offer additional services or products when relevant.
• Maintain clear and accurate records of all customer interactions and transactions.
• Look for practical ways to strengthen service quality and overall customer satisfaction.

Requirements

• Strong verbal and written communication skills, along with a good approach to working with people.
• Good analytical and troubleshooting ability.
• Previous experience in customer service or a similar role.
• Comfort working in a busy environment while balancing several tasks at once.
• Working knowledge of Microsoft Office tools.
• Positive, service-oriented attitude and a genuine interest in helping customers.
• Experience in the water or beverage sector is an advantage.
• Prior exposure to CRM systems would be beneficial.

Benefits

• Monday to Friday day-time working pattern.
• 23 days of annual leave plus public holidays, increasing with length of service.
• Company pension scheme.
• Paid sick leave after the qualifying period.
• Access to shopping discounts through Perks at Work.
• 24/7 access to an Employee Assistance Programme.
• Volunteer day allowance.
• Employee support network and mental health support.
• Opportunity to grow and progress within the company.

Additional information

This role is offered on a full-time permanent basis and includes a six-month probation period. The position is located in Ballymount, Co. Dublin. The working pattern is Monday to Friday during daytime hours.