Customer Renewal Manager

About the Company

Teradata is focused on helping organizations make better decisions through stronger access to information. Its Autonomous Knowledge Platform brings together data, business context, and knowledge so enterprises can turn insights into outcomes. The platform supports deployment on-premises, in the cloud, or through a hybrid setup, and Teradata positions its solutions around delivering measurable value with AI.

Role Overview

The Customer Renewal Manager is accountable for managing the full renewal journey for assigned customers within a defined unit or area. Working within Teradata’s go-to-market organization, this role is the main owner of customer sustainment and renewal activity, with responsibility for protecting recurring revenue and expanding the ARR base. The position partners closely with account teams, Customer Experience, and Finance to strengthen collaboration and reduce cancellations and revenue erosion.

Key Responsibilities

This role covers multiple accounts and focuses on renewal retention, growth, execution accuracy, and forecast discipline. The Customer Renewal Manager works with account teams to identify customer needs, risks, and opportunities ahead of renewals and during mid-term adjustments, including cloud-related opportunities. The role also requires negotiating standard and custom renewals directly with customers, including commercial terms, service-level agreements, and penalties, while aligning strategy with the Account Executive, Customer Solution Architect, and the broader account team.

The manager is also expected to take preventive action on cancellations and erosion by using early signals and working with Field Technology Management, Services Delivery Management, and Customer Services Management. In addition, the role includes building and executing save plans with the Customer Services Architect, identifying upsell and cross-sell opportunities, supporting customer presentations, and overseeing or preparing renewal contracts and statements of work as needed.

Scope of Work

• Understand renewal components well enough to explain the complete end-to-end solution.
• Handle account relationships and customer interactions as part of the sales process.
• Manage renewals across previously sold revenue streams such as term, cloud, maintenance, and SWUR.
• Own turn-key renewals by coordinating customer engagement and back-office support through the process.
• Lead or support upsell, cross-sell, and new-sell opportunities when renewal accounts present expansion potential.
• Prepare customer-facing presentations that align with business goals and renewal strategy.
• Oversee, and where needed draft, renewal contracts and statements of work.
• Apply technical understanding of database systems and operating systems, which is preferred.
• Plan accounts effectively and use the full portfolio to protect and grow recurring revenue.
• Maintain on-time renewal execution and manage all contract lifecycle activities with accuracy.
• Build and execute cancel-and-erosion save plans to strengthen retention and revenue protection.
• Keep forecasts accurate and contribute to sales outlook cadence calls.
• Join quarterly services delivery and operational excellence reviews.
• Understand Teradata’s analytics technology, market value, and competitive positioning to support pricing decisions.
• Develop creative alternatives that improve offer effectiveness and protect current and future price realization.
• Work closely with sales leadership and internal teams to advance opportunities.
• Discuss business issues professionally with management and recommend practical options.
• Review and interpret complex customer contracts and agreement details.

Candidate Profile

Qualified applicants should hold a BSc/BA degree or an equivalent qualification and bring at least five years of relevant work experience. The ideal candidate has a strong record of sales success, account management, and identifying new opportunities within existing relationships. Success in this role also depends on the ability to manage multiple customers at once while documenting discussions, follow-ups, and open issues carefully.

The right person will be comfortable operating at the intersection of business, technology, and services, and will be able to translate information clearly across those areas. Strong presence, confidence, professionalism, and a proactive approach are important, along with the ability to learn new technologies quickly and assess situations effectively.

Fluency with Salesforce, Excel, PowerPoint, SharePoint, ERP systems, install base tools, and contract lifecycle management solutions is expected. Excellent communication, presentation, facilitation, project management, and time management skills are also essential. The role calls for someone who is highly collaborative, transparent, well organized, detail-oriented, and committed to accuracy.

Work Culture and Values

Teradata emphasizes a people-first environment, a flexible work model, and a strong focus on employee well-being. The company also states a firm commitment to diversity, equity, inclusion, and anti-racist practices. It welcomes applicants from all identities and backgrounds and supports equal opportunity and affirmative action principles.