Credit Admin Assistant - Limerick

Company overview

Sysco Ireland is part of a global foodservice business that links producers, products and customers across restaurants, healthcare, education, hospitality and other out-of-home dining sectors. In Ireland, the company operates as a major foodservice supplier with a focus on innovation, delivery, culinary solutions and service.

The business is growing and is seeking a Credit Admin Assistant to support its credit administration function in Limerick. This role suits someone who is accurate, self-driven, collaborative and comfortable working in a fast-moving environment.

Role summary

In this position, you will support the upkeep of the company’s debt ledger, work with different internal teams, and report to the credit assistant manager. You will help keep ledger records accurate, support payment, invoice and credit processing, manage customer portals, and produce reports as needed. The role also involves handling customer queries, identifying issues, and contributing to a positive and productive team environment.

Key accountabilities

• Support the maintenance of customer accounts to a high standard.
• Communicate effectively and professionally with customers and internal colleagues.
• Resolve customer questions and escalations in a timely manner.
• Allocate incoming funds accurately.
• Work with cross-functional teams across the business.
• Assist team members with changing business needs and daily workload.
• Prepare daily, monthly and quarterly reports.
• Represent the company when required.
• Help onboard and train new employees on departmental SLA expectations.
• Keep customer portals updated and accurate.
• Maintain the email management system.
• Update customer ledgers to support efficient operations.
• Work to departmental KPIs and performance targets.
• Handle customer communications by phone and email.
• Ensure customer records remain complete and well maintained.
• Process relevant transactions daily.
• Maintain accurate document processing and policy information.

Experience and background

Applicants should bring prior experience in an accounts department. Previous work in credit control or accounts receivable within the foodservice sector would be helpful, though it is not mandatory. A solid understanding of debt ledgers, payment application and overdue accounts is more important. Familiarity with SOX compliance and credit control practices would also be an advantage.

Person specification

• Strong attention to detail.
• Analytical and numerically confident.
• Proactive and self-motivated approach.
• Team-oriented mindset.
• Able to build strong working relationships.
• Comfortable managing customer issues and supporting deadlines.

Requirements

• At least 2 years of experience in accounts receivable or accounts payable.
• A relevant qualification is desirable.
• High attention to detail is essential.
• Full category B driving licence and willingness to travel.

Company culture

• Customer focus: the organisation aims to understand customer needs and deliver strong value.
• Relationship building: teams are expected to work collaboratively and support change together.
• Clear communication: messages should be delivered clearly and effectively.
• Passion for food: the company values sourcing and supplying food and drink that supports memorable dining experiences.

Additional information

The duties and requirements listed here are not exhaustive and may change over time to reflect business needs. The employer is an equal opportunity employer.