Claims Assistant

About the Company

Echelon Insurance offers specialty personal and commercial insurance solutions designed to support Canadian households and businesses nationwide through a network of broker partners. As part of the CAA Club Group of Companies, the organization promotes an inclusive, collaborative workplace focused on trust, professional growth, and strong service for associates, brokers, and customers.

About the Employer Culture

The CAA Club Group of Companies is built around a purpose-led culture with a strong focus on employee experience. The organization supports work-life balance through wellness initiatives, learning opportunities, recognition programs, rewards, and competitive benefits.

• Access to a holistic wellness program that supports work-life balance
• Ongoing learning through corporate training and education reimbursement
• Rewards, travel-related incentives, and discounts on products and services
• Performance-based pay practices and recognition programs
• Competitive benefits including a defined contribution plan and personal spending account

Role Overview

The Claims Assistant will support claims-related administrative activity by handling incoming questions, directing requests, organizing workflows, and helping ensure that claim processes move efficiently across teams and stakeholders.

Key Duties

• Handle and route questions from clients, brokers, insurance partners, and internal teams
• Explain the steps and instructions needed to complete claims administration tasks and related workflows
• Sort and forward emails and phone calls to the right people or departments
• Coordinate with multiple departments across the business
• Assist phone queues and support other teams when required
• Record complaint escalations and positive feedback from the enquiry queue and pass them to the relevant team
• Receive and process daily, weekly, and monthly reports and workflow items from stakeholders
• Provide oversight support for semi-automated processes
• Carry out other administrative assignments as directed by management

Candidate Profile

The ideal candidate brings a strong administrative background, excellent communication skills, and a detail-oriented approach to organizing and resolving work efficiently. Prior exposure to insurance or financial services is preferred.

Additional Notes

The stated salary range does not represent total compensation. Pay will depend on the selected candidate’s skills, experience, work location, and the business line, scope, and level of the role. Applicants whose expectations fall outside the range are still encouraged to apply.

Internal Application Note

Current internal employees must submit their interest online within 10 business days from the date the role is posted.

Accessibility and Equal Opportunity

The employer is committed to equal opportunity hiring and providing accommodations in line with applicable provincial human rights and accessibility laws. Candidates with disabilities can request support during the recruitment process, and accommodations will be provided as needed.

Recruitment Technology Note

Automated tools may be used to assist with parts of the hiring process.