Bell Captain
Doha, Doha Municipality, Qatar · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- 2-3 yıl
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 1 saat önce
- Work mode
- Ofiste
- Eğitim
- High school diploma
- Eligibility
- Candidates with a high school diploma or equivalent, hospitality qualification preferred, and 2 to 3 years of relevant hotel experience may apply. Applicants should be comfortable working flexible shifts, including weekends and holidays.
- Resume
- Required to apply
Where you'll work
İş tanımı
About the Role
Banana Island Resort Doha by Anantara is seeking a Bell Captain to lead the bell desk and porter team in delivering smooth arrivals, departures, and guest movement support. This position is centered on efficient luggage care, coordinated transportation, and consistently polished guest service.
Company Overview
Minor Hotels is a global hotel owner, operator, and investor with a portfolio of more than 530 properties. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, and its presence extends across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Key Responsibilities
- Oversee day-to-day operations at the bell desk and manage porter activities.
- Make sure guest luggage is handled quickly and courteously during check-ins, check-outs, and room moves.
- Greet guests, support them with their needs, and share information about hotel amenities and nearby attractions.
- Arrange guest transportation such as taxis, airport transfers, and valet support where relevant.
- Keep clear records of luggage transfers and guest requests.
- Coach, roster, and supervise bell team members to maintain strong service standards.
- Ensure the team follows grooming, punctuality, and professionalism expectations.
- Address guest concerns or complaints promptly and escalate issues when required.
- Work closely with Front Desk, Concierge, Housekeeping, and Security teams.
- Protect guest property and maintain security of belongings at all times.
Qualifications
- Completion of high school or an equivalent level of education; hospitality training is a plus.
- At least 2 to 3 years of experience in a comparable hotel-based position.
- Proven ability to lead and coordinate a team.
- Strong verbal communication and people skills.
- A service-oriented mindset with sound troubleshooting skills.
- Awareness of the local area and attractions is beneficial.
- Willingness to work varied shifts, including weekends and public holidays.
Work Location
This role is based at Banana Island Resort Doha in Doha, Qatar.
Additional Information
The role is full-time and onsite. No salary, vacancy count, or start date was specified in the source.