Assistant Store Manager

Role overview

Mountain Warehouse is seeking an Assistant Store Manager in Nelson, New Zealand to support the Store Manager in running a high-performing retail location. This position is ideal for someone who enjoys leading people, improving store results, and delivering memorable customer experiences.

In this role, you will help shape the day-to-day success of the store by guiding the team, maintaining excellent standards across operations, and representing the brand in a positive and professional way.

Leadership and team growth

• Work alongside the Store Manager to build and support an engaged, productive, and motivated team.
• Create a cooperative, encouraging workplace where people work well together toward shared goals.
• Support learning and development so team members can strengthen their skills and progress.
• Communicate openly and clearly to help keep the team aligned and trusting of one another.
• Ensure the team understands products well enough to deliver strong service to customers.

Store operations

• Help ensure the store runs smoothly each day while following company policies and procedures.
• Maintain strong standards for merchandising and store presentation to improve the customer experience.
• Prioritise health and safety by carrying out regular checks and helping maintain a safe environment for staff and shoppers.
• Support hiring efforts and help retain capable people who contribute positively to the team.

Sales, stock, and performance

• Assist in achieving sales goals and improving store profitability through effective actions.
• Track key performance measures to help monitor progress and store performance.
• Oversee stock availability and help manage replenishment and delivery processes accurately.
• Put practical loss-prevention steps in place to protect sales and store margins.

Customer experience

• Set the tone for excellent customer service through your own example.
• Respond to customer concerns quickly and work toward a positive outcome.
• Represent Mountain Warehouse with energy, professionalism, and a helpful attitude.
• Build positive relationships within the local community and help create a friendly shopping environment.

What the company is looking for

• A genuine passion for creating great customer experiences.
• Strong retail leadership experience and the ability to inspire others.
• Confident communication skills for working with both customers and colleagues.
• A goal-oriented mindset with a focus on results and targets.
• A supportive, approachable, and dependable team style.
• High energy, initiative, and follow-through when handling tasks.
• Good judgement in solving problems and making decisions in line with company policy.

Benefits

• A monthly bonus plan with achievable performance-based targets.
• 50% staff discount across Mountain Warehouse and Animal, plus a uniform allowance twice a year.
• Up to 20 days of annual leave each year based on a five-day work week.
• Referral incentives for recommending colleagues.
• A stable, established, and supportive working environment.
• Recognition awards for length of service.

Additional information

Department: New Zealand Retail

Location reference: Nelson - Management (NEL)

You will not simply oversee a store; you will help create the customer experience and contribute to the long-term success of the location.

Reference code: INDNZ