Assistant Manager – E-Commerce

Role Overview

Mai Dubai is hiring an Assistant Manager for its E-Commerce function to accelerate online revenue, build stronger relationships with marketplace partners, and improve the customer journey across digital touchpoints. This role is best suited to a commercially minded professional with FMCG and e-commerce experience, solid account management exposure, and the ability to drive initiatives that support long-term business expansion.

Key Responsibilities

• Create and roll out e-commerce sales plans designed to meet revenue and profit goals.
• Own and expand major marketplace relationships such as Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other online channels.
• Handle commercial discussions and negotiations with platform partners and buyers.
• Support customer acquisition campaigns across digital channels in coordination with internal teams.
• Oversee the e-commerce sales pipeline from lead generation and qualification to conversion and repeat business.
• Track sales outcomes, review data, and spot opportunities to improve performance and growth.
• Research the market and competitors to uncover new trends and business opportunities.
• Partner with IT teams to keep platforms running smoothly, resolve operational issues, and improve user experience.
• Work in close alignment with Trade Marketing, Sales, and senior leadership to execute business priorities.
• Prepare persuasive business decks and commercial proposals.
• Make sure projects are delivered on time by managing timelines and critical milestones effectively.

Required Qualifications

• A bachelor’s degree in Business, Marketing, Commerce, or a similar discipline is required; a master’s degree or relevant professional certification will be considered an added advantage.
• Applicants should have 7 to 10 years of FMCG experience, including 5 to 7 years focused on e-commerce sales and marketplace account management.
• Hands-on familiarity with major e-commerce platforms such as Talabat, Noon, Careem, Kibsons, and Amazon Seller Central is important.
• Working knowledge of SAP, POS systems, Microsoft Office, advanced Excel, and PowerPoint is expected.
• A proven record of delivering sales growth, managing accounts, negotiating effectively, and building strong commercial relationships is essential.
• Strong presentation, influencing, and relationship-building skills are required.
• The ideal candidate should be customer-oriented, commercially sharp, and highly driven by targets.
• Excellent communication, planning, organization, and stakeholder management abilities are necessary.
• Leadership capability, practical judgment, and confident decision-making are important for success in this role.
• A strong analytical approach, along with basic financial understanding and experience managing critical paths, is needed.

About the Company

Mai Dubai is a bottled drinking water brand based in Dubai, United Arab Emirates.