Assistant Front Desk Manager

Role overview

The Assistant Front Desk Manager is responsible for delivering a polished, guest-focused front desk experience. This role takes ownership of every guest interaction, follows up on service experience, and helps ensure premium service is carried out smoothly, consistently, and memorably.

Team coordination and guest relations

Working within the Guest Relations Team, this position serves as a key link between Guest Relations and the Hotel and Marine Departments. The purpose of this connection is to help the team anticipate guest needs in advance and respond effectively to expectations.

Leadership and service standards

The role requires strong hospitality, communication, leadership, and organizational abilities, along with sound judgment in decision-making. Attention to detail is essential, as the Assistant Front Desk Manager is accountable for supporting a high-quality guest experience and helping guide the team to deliver it.

Qualifications

• At least 2 years of guest-facing service experience in a luxury setting, including supervision of teams of 10 or more people.
• Educational background equal to a high school diploma, or another combination of education, training, or experience that provides the necessary knowledge, skills, and abilities.
• A confident, polished presentation with a friendly and welcoming attitude.
• Strong emotional intelligence, practical problem-solving ability, and working knowledge of conflict resolution.
• Ability to carry out the responsibilities listed above and complete other reasonable requests from the company.