Assistant Credit Manager

Role overview

This position supports the hotel’s credit control and accounts receivable functions, ensuring customer accounts are managed accurately, collections are followed up professionally, and credit policies are applied consistently across the property.

Core responsibilities

• Set and periodically reassess credit limits for in-house guests and City Ledger accounts.
• Review front office updates and coordinate with the Front Office Manager to resolve inconsistencies.
• Follow up on returned cheques, card chargebacks, and skipper accounts.
• Match accounts receivable trial balances with general ledger balances each month and maintain correct ageing records.
• Keep full supporting records for all advance deposits.
• Respond to customer questions quickly, courteously, and effectively.
• Confirm that travel agent room rates are billed according to agreed contract terms.
• Verify that invoices are supported by the required documentation such as authority letters, vouchers, or other charge evidence before sending them out.
• Ensure invoices are delivered and acknowledged by the intended recipient.
• Review accounts receivable trends and major payment shifts, and summarize key collection issues for monthly credit discussions.
• Carry out credit checks to assess customer standing, reliability, and ability to pay before credit is extended.
• Maintain the debtors’ ledger, monitor ageing balances, make collection calls, and identify doubtful accounts.
• Reconcile all credit card transactions.
• Ensure credit applications for new accounts are completed and approved.
• Record all receipts on a daily basis.
• Close city ledger balances at month-end.
• Handle all account-related queries through to resolution.
• Organize and chair the monthly credit meeting.
• Monitor and track advance deposits.
• Check the high-balance report every day and act on any risks or doubtful balances.
• Review the accounts receivable ledger daily and monitor incoming cheques.
• Join rundown meetings and advise on account setup or payment arrangements where needed.
• Start collection steps for overdue accounts and prepare cases for legal action when required.
• Respond to customer enquiries and provide account copies when requested.
• Manage reconciliations and rebates.
• Coordinate with credit card providers.
• Chase receivables regularly in a firm, professional, and relationship-friendly manner.
• Recommend write-offs for unrecoverable accounts with appropriate legal or supporting documentation.
• Escalate any negative credit information immediately so action can be taken.
• Apply and uphold the credit policies and procedures of the hotel.
• Maintain the blacklist and prepayment list for travel agents and keep it updated through the monthly credit meeting.

Additional finance responsibilities

• Support the Finance Manager in developing finance-related policies and procedures.
• Make finance decisions within the authority delegated by the Finance Manager.
• Coordinate finance schedules, including annual leave planning.

General expectations

• Communicate clearly and effectively with other departments.
• Be available for a flexible roster.
• Attend meetings, training, and other required sessions.
• Look for ways to improve service delivery and product offerings to better exceed client expectations.
• Follow safe work practices at all times and report any health and safety concerns immediately.
• Conduct surprise cash inventory checks.
• Ensure documents are used with proper numbering and daily control checks.
• Manage house float inventory on a monthly basis.

Personal qualities

• A proactive mindset and enthusiasm for the role.
• Strong honesty, integrity, and commitment to professional standards.
• Adaptability and willingness to work in changing situations.
• Ability to motivate others and contribute as a team builder.
• Customer-focused approach.
• Comfort working long and irregular hours when required.
• Strong personal computer skills and sound accounting awareness.

Education and experience

• Diploma in Accounting is required.
• English proficiency in both spoken and written communication is required.
• At least 3 years in a comparable role and a minimum of 5 years’ overall accounting experience.

Technical and work style requirements

• Good understanding of correct manual handling methods.
• Strong computer literacy, especially with Word, Excel, and hotel PMS systems.
• Self-directed, well-presented, energetic, and customer-service oriented.

Additional note

Candidates who do not meet every stated requirement but believe they can contribute strongly to the role are encouraged to apply.