Appointment Setter - Work From Home

About the Company

V4 Services Group, headquartered in Melbourne, operates an IT support division that serves both residential and business clients. The business has expanded rapidly, reaching more than 20,000 customers in a little over four years.

Role Overview

This opportunity is for an appointment setter handling inbound calls only. There is no outbound prospecting or cold calling involved. The role is fully remote, with full-time hours, and focuses on turning incoming IT support enquiries into scheduled on-site appointments after discussing pricing and the customer’s technical issue.

Key Duties

• Answer calls from customers seeking IT support.
• Gather an understanding of the technical problem raised by the caller.
• Explain pricing and arrange on-site appointments accordingly.
• Work in a goal-driven environment with a strong focus on conversions and targets.

Essential Requirements

• Previous experience in phone sales or appointment-setting roles within Australia.
• Confident verbal and written communication skills.
• Basic familiarity with computers and IT concepts.
• Ability to upsell effectively and handle sales conversations.
• Strong target focus, initiative, and self-motivation.
• A quick-thinking, proactive attitude.
• Must be physically based in Australia and hold unrestricted work rights; applications from outside Australia will not be considered.
• For remote work, candidates need a Windows computer, reliable high-speed internet, and a noise-cancelling headset.

Training and Joining Details

Training will be provided, lasting approximately 2 to 4 hours. This training is unpaid. Candidates who can begin immediately are preferred.

Compensation

Pay is set at USD 25 to USD 30 per hour, plus superannuation.