Tour Guide (TG)

Role Overview

This full-time on-site role is for a tour guide at the Bureau of Engraving and Printing in Washington, DC. The position focuses on leading public tours, explaining the currency-making process, and ensuring visitors have a safe, informative, and well-organized experience.

Key Duties

• Lead 45-minute guided tours from the elevated gallery overlooking the currency production floor.
• Present the background of U.S. currency, the production process, and the anti-counterfeiting safeguards used in the bills.
• Support visitors who need accessibility accommodations and hand out tour wands or other required materials.
• Keep visitor movement under control and follow all safety and crowd-management rules.
• Answer visitor inquiries and assist at the information desk and ticket counter when needed.
• Keep the area tidy, track supply levels, and escalate any problems to SLT/LTG.
• Deliver tours to both general visitors and specialized audiences.
• Ensure tour supplies and equipment are ready for use at all times.
• Act as backup for PM or TS duties when required.
• Apply tour rules, crowd-control measures, and safety procedures consistently.

Requirements

• Must be a U.S. citizen or a lawful permanent resident with at least 3 years of U.S. residency.
• Must hold a high school diploma or an equivalent qualification.
• Should have strong public speaking ability and customer service skills.
• CPR certification is required and must remain current for the full contract period.
• Must be able to pass BEP security clearance.

Additional Information

Job type: Full-time.

Work location: Bureau of Engraving and Printing, Washington, D.C.

The source did not specify salary, benefits, number of openings, or start date.