Telecaller Executive

Company Overview

I-Arch is a well-known coaching institute in India focused on NATA and JEE (B.Arch) preparation. Since 2013, it has built a strong record of helping architecture aspirants achieve top results. The institute has received national recognition, including being named India’s No. 1 NATA Coaching Centre by the Asian Excellence Awards 2022 and the Indian Siksha Award. With learning centers in Coimbatore, Trichy, Chennai, Madurai, and Cochin, along with online coaching for students across the world, I-Arch makes high-quality exam preparation widely accessible. Students benefit from guidance by experienced faculty such as professional artists, leading architects, senior professors, and specialist trainers in aptitude, verbal reasoning, and mathematics. The institute also supports learners with study materials, test series, architectural orientation sessions, and help with admission into B.Arch colleges.

Role Summary

This is a full-time, on-site position at the Coimbatore center. The Telecaller Executive will connect with prospective students and their parents, explain the coaching programs offered for NATA and JEE (B.Arch), and handle questions related to courses, schedules, fees, and admission steps. The role also includes maintaining call logs, tracking and following up on leads, and keeping CRM or other records updated accurately. In coordination with the academic and admissions teams, the executive will support counseling, conversions, and enrollments while maintaining a polite, professional, and student-oriented approach. Day-to-day work will also involve answering incoming calls, sharing information about batches and exam updates, and supporting outreach activities when required.

Required Qualifications

Applicants should have strong verbal communication and interpersonal abilities, with clear English speaking skills, good local language fluency, active listening, and a professional telephone manner. Basic computer usage and documentation skills are also needed, including comfort with MS Office, email, and data entry in CRM or call-tracking tools. Prior exposure to telecalling, counseling, customer support, or education services will be an added advantage. A minimum qualification of a high school diploma or a bachelor’s degree in any field is preferred.

Languages

• English is mandatory.
• Tamil is mandatory.
• Malayalam is optional.
• Hindi is optional.
• Telugu is optional.

Compensation and Benefits

• Pay will be competitive and linked to performance and skill level.
• Seasonal payment and bonuses are included.
• Overtime will be compensated.

Additional Information

Contact: Ahamed Afrith - 8248402392