Technical Support Engineer

About the Role

This is a full-time onsite opportunity in Riyadh for a Technical Support Engineer focused on OT and IoT cybersecurity. You will join a delivery team that supports customers across critical infrastructure and enterprise environments, helping resolve complex technical problems and improve support processes with a high degree of independence.

The organization operates in more than 68 countries and provides an AI-driven cybersecurity platform that protects operational technology and Internet of Things environments for sectors such as energy, manufacturing, transportation, resources, and critical infrastructure.

What You Will Do

• Represent the company’s cultural principles and mission by working with transparency, trust, and a strong customer focus.
• Handle post-sale troubleshooting, advisory support, and coordination with relevant stakeholders to close technical issues.
• Support customers with infrastructure planning, deployment, testing, verification, and optimization.
• Work directly with customers to resolve issues while collaborating internally with product and engineering teams when needed.
• Build deep expertise across the full product portfolio and related technologies.
• Author new knowledge base articles and refresh existing documentation so solutions are positioned accurately.
• Understand and work with critical account infrastructure and complex technical environments.
• Deliver high-touch support for strategic and high-priority accounts.
• Recreate customer problems in a lab environment before escalating them internally.

What You Need

• Prior customer-facing experience in roles such as Technical Support Engineer or Systems Engineer.
• Background in network security through support, design, consulting, or operations work.
• Strong working knowledge of Unix systems, virtualization, scripting, and API integrations.
• Good understanding of networking fundamentals, security protocols, and common applications.
• Hands-on experience installing, configuring, and operating security appliances in large and complex environments.
• Solid grasp of information security principles.
• Excellent diagnostic and troubleshooting ability.
• Strong written and verbal communication skills, along with presentation capability.
• Comfortable working in English, both written and spoken.
• Ability to operate in environments with strict confidentiality and data privacy requirements.
• Comfort with FreeBSD.
• Working knowledge of PostgreSQL.
• Practical experience using AI-enabled tools in daily work to improve speed, quality, or decision-making.
• Ability to use AI-assisted tools responsibly while maintaining sound judgment and accountability for output.
• Bachelor’s degree, or an equivalent mix of education, training, and experience, in Computer Engineering, Computer Science, or a related field.
• Experience working on ICS security projects.

Additional Information

Successful candidates will be required to complete background verification checks.

About the Employer

The company is a leader in OT and IoT cybersecurity, helping protect critical infrastructure, industrial organizations, and government entities from cyber threats through network visibility, threat detection, and operational insight. The team values integrity, customer success, innovation, and diversity of thought, background, and culture.

Benefits

• Health and wellness benefits
• Financial benefits
• Work-life balance support
• Flexible time off

Important Notice

Be careful of unsolicited messages, fake email addresses, payment requests, and vague job ads. Suspicious activity should be reported to the authorities. Job openings and descriptions are published on the company’s official careers page. For privacy-related questions or help with personal information rights, contact the address listed in the company privacy policy.