Specialist, Order Management

About the Role

CHANEL is hiring an Order Management Specialist to support its fragrance and beauty business in Piscataway, New Jersey. In this position, you will help manage a critical part of the wholesale, owned, and leased business by coordinating the end-to-end customer supply chain process and supporting customer service performance goals.

The role is centered on improving service levels and supply chain execution, including in-stock performance, OTIF, MABD, forecast-versus-order alignment, and perfect order results. You will also help strengthen supply chain relationships with both internal teams and external partners.

Key Responsibilities

• Ensure product moves smoothly from supplier to customer, while clearly flagging gaps or missed milestones and helping develop corrective actions.
• Partner with internal and external stakeholders to improve order-to-delivery timelines.
• Collect, review, and document key account information to support recommendations on service levels, on-shelf availability, and vendor or retailer performance.
• Update and maintain customer master data, including new door setup and ongoing data upkeep.
• Coordinate the price increase workflow.
• Support the shift from tactical order processing to a more strategic customer and retail supply chain model by improving collaboration and process maturity.
• Assist with project work by suggesting process improvements and identifying opportunities for continuous improvement.
• Build and track customer management metrics, then use the results to support root-cause analysis and broader network strategy improvements.
• Act as an internal advocate for the customer by learning key processes and helping reinforce a customer-focused culture.
• Develop strong working relationships with teams such as Account Planning, Merchandise Planning, Supply Planning, Operations, and retail partners.

What You Bring

You are someone who thrives in a highly collaborative environment and is comfortable working through complexity, transformation, and change. You enjoy leading cross-functional work, building subject matter expertise, and contributing to a positive team culture.

The ideal candidate is curious, detail-oriented, and skilled at connecting different pieces of information to solve problems and support clear communication with global partners.

Requirements

• At least 1 to 3 years of relevant experience.
• Previous experience in e-commerce supply chain operations is preferred.
• Background supporting a large retailer as part of a vendor supply team within an FMCG environment is preferred.
• Strong working knowledge of business systems and software such as SAP, WMS, and Power BI.
• Excellent written, verbal, and presentation communication skills.
• Strong analytical thinking and problem-solving ability.
• Comfortable interacting with customers at both day-to-day operational and senior leadership levels when needed.
• BA/BS degree required.
• Hybrid in-office arrangement based in Piscataway, NJ.
• Chanel, Inc. may adjust or make exceptions to designations when appropriate circumstances apply.

Compensation

The expected base salary range for this position is USD 58,200 to USD 90,000 annually. Base pay is only one part of total compensation, which may also include additional compensation, benefits, and perks.

Benefits and Perks

• Flexible work options, including hybrid scheduling and flexible time.
• Wellbeing support, including dedicated paid time off for wellbeing, a two-week August office closure, wellbeing days in retail, and a wellbeing fund.
• Family and caregiving support such as parental leave, fertility support, MilkStork, and Care.com membership.
• Generous paid leave, including vacation, holidays, sick time, and volunteer days.
• Retirement and incentive programs such as 401(k), pension, and other incentives.
• Comprehensive health coverage, including medical, dental, vision, virtual care, One Medical, flexible spending accounts, health savings account, and employee assistance program.
• Insurance and travel-related coverage, including life insurance, AD&D, short-term disability, long-term disability, health advocacy, international business travel accident and medical coverage, and commuter transit and parking benefits.

Additional Information

CHANEL is a private company that focuses on creating the right conditions for people to do their best work and feel confident and fulfilled. The company encourages employees to deepen their understanding of the brand, the business, and what drives them, with the goal of unlocking growth together.

Diversity and Inclusion

• CHANEL places strong emphasis on diversity, inclusion, respect, empathy, and dignity across the organization.
• The company believes a wide range of human experiences and perspectives strengthens its teams and its relationship with clients.
• Employee Resource Groups in the US are voluntary, employee-led communities open to all, formed around shared identities or lived experiences, and designed to support an inclusive and equitable workplace.

CHANEL Community

• Employees are encouraged to use their passions and talents to give back to their communities.
• Team members can take annual time off to volunteer through CHANEL Community, and the company also matches employee donations to selected charities.

Fondation CHANEL

• Since 2011, Fondation CHANEL has worked to help women and girls shape their own futures.
• Through multi-year partnerships that include financial and technical support, the foundation has improved safety and autonomy for women and adolescent girls globally, reaching more than one million women and girls in its first decade.

Sustainability

• CHANEL Mission 1.5° is the company’s climate action plan, aligned with the Paris Agreement goal of limiting global warming to 1.5°C above pre-industrial levels.
• Employees are encouraged to contribute to sustainability efforts through corporate and divisional taskforces and initiatives.

Arts and Culture

• CHANEL supports cultural engagement through initiatives such as the CHANEL Culture Fund and the CHANEL Next Prize.
• US support includes sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, the Academy Gold Fellowship for Women, and the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development

• CHANEL offers in-house onboarding and leadership development support.
• Employees can access programs such as Imagine Chanel People, Heart of Leadership, coaching opportunities, and career-building courses on the Bloom platform, including Shape Your Career.
• Benefits and perks are subject to eligibility and may be changed by Chanel at any time.