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RMA Technician
Al Ahsa, Eastern, Saudi Arabia · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 2+ yrs
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 3 రోజులు క్రితం
- Work mode
- కార్యాలయంలో
- Resume
- Required to apply
ఉద్యోగ వివరణ
Role Overview
We are looking for an RMA Technician to handle the end-to-end process of product returns, testing, repair coordination, and warranty follow-up. The role involves working closely with customers, sales teams, and brand partners to ensure defective items are assessed accurately and resolved within committed turnaround times.
Key Responsibilities
- Accept returned items, verify their condition, and run checks to determine faults or failure causes.
- Prepare and manage RMA paperwork, then coordinate warranty repair or replacement actions with brand principals.
- Carry out troubleshooting, diagnostics, and repair support for CCTV cameras, NVRs, and networking equipment.
- Keep the RMA tracking records current and share progress updates with customers and the sales team.
- Track, control, and replenish spare parts used for RMA-related repairs.
- Spot repeated product issues, document the pattern, and escalate the matter when needed.
- Make sure all returned units are handled and closed within the required SLA timeframe.
Requirements
- At least 2 years of work experience in technical support or hardware repair.
- Practical exposure to CCTV systems, networking devices, or AV equipment.
- Strong ability to diagnose problems and troubleshoot hardware faults effectively.
- Prior experience with Hikvision products or networking hardware will be considered an advantage.
Additional Information
This is a full-time onsite role based in Al Ahsa, Eastern Province, Saudi Arabia.