Retail Manager - Riyadh

About the Company

Chalhoub Group has spent more than 70 years building luxury retail experiences across the Middle East. As a hybrid luxury retailer, it manages a portfolio of 10+ owned brands and supports the distribution and marketing of over 400 international names in fashion, beauty, jewelry, watches, eyewear, and art de vivre.

The company is focused on shaping the future of luxury retail through innovation, new technologies, and omnichannel customer experiences delivered across more than 950 stores, digital platforms, and mobile apps. Its innovation platform, The Greenhouse, supports startups and emerging businesses in the region and beyond.

Chalhoub Group promotes a people-centered culture built on diversity, equity, and inclusion. It employs more than 16,000 professionals across eight Middle Eastern countries and also has a presence in LATAM. The organization has received Great Place to Work® certification in several markets.

Sustainability is a core part of the company strategy, with commitments aligned to people, partners, and the planet. The Group is a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has committed to reaching Net Zero by 2040.

Role Overview

The Retail Manager is expected to help Store Directors and Managers improve commercial results while delivering a strong guest experience. This role also acts as the link between the back office and the store network, with ongoing audit oversight and the implementation of corrective actions where needed.

Key Responsibilities

• Translate the brand strategy and ensure it is clearly rolled out across the assigned store network.
• Work with Marketing to execute the full range of marketing and customer experience initiatives.
• Apply brand guidelines while adapting to the requirements of each local market.
• Align with the commercial team on an annual sales plan.
• Track discounts and margins to maintain healthy profitability.
• Regularly review sales by product line and available stock to monitor sell-out performance.
• Handle possible shortages and reverse orders, and keep the merchandising team updated on stock status.
• Observe and document market movements and competitor activity.
• Prepare quantitative and qualitative reports for the commercial team using market research and internal systems.
• Set sales goals for individual members of the sales team.
• Oversee the brand’s profit and loss performance.
• Assess brand performance and share recommendations for improvement.
• Manage available resources within the approved budget.
• Ensure leadership receives timely, clear, and accurate updates on the brand’s financial position.
• Coach team members to support knowledge sharing and maintain a constructive work environment.
• Review team performance and provide both formal and informal feedback and appraisals to improve efficiency.

What the Company Offers

The role comes with opportunities to grow through learning and development, varied assignments, and internal mobility. The company also offers a competitive benefits package that includes health care, child education support, remote and flexible working policies, and employee discounts.

Equal Opportunity

The company welcomes applicants from all backgrounds and values diversity of thought, culture, abilities, and perspective. Applications are open to everyone, and hiring decisions are made without discrimination based on gender, age, race, religion, nationality, or disability.