Renewals Consultant

About the Company

IFZA Dubai is a highly international and fast-growing Free Zone community in the UAE, positioned to take advantage of the country’s strategic location and strong infrastructure. The organization supports company formation through dependable, efficient services delivered with Professional Partners and Government Authorities.

Role Overview

The Renewals Consultant oversees the end-to-end license renewal process for IFZA’s professional partners and administrative teams. The role involves meeting partners in person, resolving objections and issues, keeping clients informed about renewal timelines and license status, and ensuring every follow-up is completed within company standards and deadlines.

Key Responsibilities

• Keep clients and professional partners updated on upcoming renewal dates while following internal timeframes and guidelines.
• Take ownership of complex cases escalated by the administrative team and work toward practical resolutions.
• Handle negotiations with professional partners to secure the best possible outcome for all involved.
• Review and interpret data to spot trends and build action plans that improve professional partner conversion rates.
• Track and maintain portfolio records by consistently updating the CRM system.
• Reply quickly to client emails and queries, including a broad range of license-related scenarios.
• Hold regular in-person meetings with clients to strengthen working relationships.
• Build and sustain partner relationships through reporting, meetings, and training sessions.
• Carry out any other related duties assigned by management.

Requirements

• Strong command of English is essential; knowledge of other languages is a plus.
• Comfortable using computers at an intermediate level, including MS Office applications.
• Communicates with confidence over the phone and in face-to-face discussions.
• Self-driven, dependable, and committed to maintaining high performance standards.
• Good negotiation ability is required.
• Experience or knowledge of licensing, amendments, cancellations, and immigration procedures is helpful, though not compulsory.

Benefits

• Work with an international workforce representing more than 60 nationalities.
• Receive 24 days of annual leave.
• Eligible for an annual flight home.
• Included life insurance coverage.
• Medical insurance provided, with an option to upgrade at your own expense.
• Access to company events, staff gatherings, and team-building activities.
• Opportunities to learn, progress, and build your career within the organization.
• Join a motivated team and a forward-moving company culture.