ఉద్యోగ వివరణ

About Airbnb

Airbnb began in 2007, when two hosts opened their San Francisco home to three guests. Since then, the platform has expanded to more than 5 million hosts and over 2 billion guest arrivals across nearly every country in the world. The company’s hosts create distinctive stays and experiences that help guests connect with communities in a more authentic way.

The Team You’ll Be Part Of

The Services & Membership organization focuses on building and scaling new growth drivers for Airbnb. The team operates at the point where product, marketing, and supply/guest functions meet, designing, testing, and launching programs that create meaningful value for both guests and hosts. It partners closely with product, marketing, data science, finance, and global cross-functional teams to turn ideas into reality and expand successful initiatives.

Role Impact

In this role, you will collaborate with the Director of Services and Membership to shape and deliver strategies that strengthen Airbnb’s business outcomes. The position is best suited to someone who is comfortable in early-stage, uncertain environments and who combines strategic thinking with disciplined execution. You will identify the factors that make programs effective, create the tools and frameworks that help teams operate faster, and work closely with product and marketing to ensure initiatives are built around both customer value and business results.

You should be a self-starter who enjoys building from scratch rather than following an existing playbook. Success in this role requires the ability to launch new initiatives, solve problems in unproven spaces, and translate ideas into action. Strong analytical ability, clear communication, organization, and the capacity to manage multiple priorities under pressure are important. You will also need to understand the needs of the Airbnb community and define the levers that help them succeed on the platform, while building trusted relationships and offering guidance that supports their growth in the marketplace.

This position calls for deep experience in operations, supply, marketplace dynamics, and data analysis, along with the ability to work across functions to remove blockers and drive execution.

What You’ll Do

Produce practical business analyses that help functional leaders share consistent updates with their teams and stakeholders.
Deliver fast, accurate insights using tools such as SQL, Excel, and Tableau.
Work with product and marketing partners to convert business objectives into program requirements and launch plans, while building trust as a strategic collaborator.
Spot new opportunities for growth, design experiments to validate assumptions, and create scale plans for approaches that prove effective.
Develop tools and provide data support that help teams make informed, action-oriented decisions.
Prepare materials that clearly communicate strategy and business performance to important stakeholders.
Coordinate cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations.

What We’re Looking For

12+ years of experience in consulting or a strategy/operations role, including work across multiple geographies.
Strong ability to prioritize quickly and execute effectively on new initiatives.
Experience analyzing business priorities or problems and building plans to address them.
Leadership presence and the ability to influence stakeholders.
Comfort with taking initiative and working through uncertainty.
Genuine interest in working with the Airbnb community.
Ability to manage complex projects, juggle multiple tasks, and stay highly organized.
Deep knowledge of supply and demand dynamics, incentive design, and growth levers.
Experience with loyalty programs, incentive programs, or merchandising is strongly preferred.
Strong attention to both detail and broader business outcomes.
Excellent interpersonal skills and confidence communicating with internal and external partners.
Ability to perform well in a fast-moving, dynamic, and constantly changing startup-like environment.
Comfort working with minimal direction, being proactive, and handling ambiguity.
Data-driven mindset, strategic thinking, and enthusiasm for building new products and solutions.
Comfort using Excel and SQL.
Strong verbal and written communication skills.

Location

This is a US remote-eligible role. Some occasional travel to an Airbnb office or offsite may be required, depending on manager agreement. Airbnb can employ candidates only in states where it has registered entities. At present, employees cannot be based in Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, or Rhode Island. This list may change over time. If the role is employed through another Airbnb entity, your recruiter will share the states where you are eligible to work.

Inclusion and Accessibility

Airbnb aims to reach the widest possible talent pool and believes that diverse perspectives drive innovation, engagement, and stronger products and services. All qualified candidates are encouraged to apply.

The company also supports a disability-inclusive application and interview process. Candidates who need a reasonable accommodation to complete an application should contact reasonableaccommodations@airbnb.com with their full name, the role they are applying for, and the accommodation needed. This contact path is intended only for candidates whose disability prevents them from completing the online application process.

Compensation and Benefits

Job titles may span more than one level, and the final base pay depends on several factors, including training, transferable skills, work experience, business needs, and market conditions. The base salary range may change in the future. This role may also be eligible for a bonus, equity, benefits, and Employee Travel Credits.

The stated base pay range is USD 168,000 to USD 203,000 per year.

Programs and Business Operations Lead