Operations Receptionist

Role overview

This full-time reception role runs from 8:00 am to 4:00 pm and sits at the front desk of the Autobody and Van Service Centre at Mercedes-Benz Melbourne. The position is central to creating a polished, efficient, and customer-first experience for accident repair and commercial vehicle service customers.

You will handle incoming calls, field repair and service enquiries, and guide customers to the right internal contact. The role also involves close coordination with body shop estimators, service advisors, and workshop personnel so jobs move smoothly and administration stays accurate.

Hands-on experience with the iBody platform is a key part of the job, as it is used to manage autobody repair administration, track job progress, and keep the workflow organised. In addition, you will greet visitors, maintain a tidy and professional reception space, and represent the brand to a high standard.

Key responsibilities

• Respond to incoming telephone calls quickly, politely, and professionally.
• Handle enquiries relating to service work, repairs, and accidents, then route them to the appropriate person or team.
• Support bookings and help keep workflow moving across autobody and van service operations.
• Use iBody to administer repair jobs, manage documents, and monitor job status through to completion.
• Assist with administrative tasks such as job cards, repair paperwork, and internal communication.
• Work closely with service advisors, estimators, and workshop staff to maintain efficient operations.
• Welcome customers and visitors in a warm, professional manner.
• Keep the reception area clean, orderly, and presentable at all times.
• Record messages accurately and pass them on promptly.

Candidate profile

Applicants should bring strong communication, customer service, and organisational ability, along with a confident, polished phone manner and professional presentation. Experience handling a busy multi-line switchboard is important, and familiarity with Microsoft Word, Excel, and email systems is required.

Experience in automotive service, autobody, or repair-centre reception is highly valued. Prior use of iBody is preferred, though not mandatory.

Ideal attributes

• Very well organised with a strong eye for detail.
• Able to juggle several priorities in a busy workshop setting.
• Friendly, approachable, and focused on customer service.
• Works well as part of a team supporting service and workshop activity.
• Committed to delivering a consistently high standard of customer experience.
• Flexible and proactive in meeting operational needs.

Benefits

• Competitive remuneration package.
• Chance to work with a recognised luxury automotive brand.
• Supportive and collaborative team culture.
• Opportunities for career progression within LSH Auto.
• Ongoing training and professional development.
• Employee Assistance Program access.
• Wellbeing support, including discounted gym membership.

About LSH Auto Australia

LSH Auto Australia operates in Sydney, Melbourne, and Brisbane and is part of the LSH Auto Group, the world’s largest Mercedes-Benz passenger vehicle dealer group. The wider group includes more than 270 premium retail outlets across over 110 cities and a global workforce of more than 24,000 people.

The business is recognised as a leader in Australian automotive retail and has been included in the AFR Boss Best Places to Work list, reflecting a strong focus on being an employer of choice.

The company’s values are Trust, Integrity, Teamwork, Relevance, and Social Responsibility.

Additional information

Only applicants who meet the selection criteria will be contacted.