Mortgage Operations Supervisor

About U.S. Bank

U.S. Bank is focused on helping people, businesses, and communities make wiser financial choices and achieve stronger outcomes. The organization encourages growth, learning, and exploration so team members can discover where they perform best from the very beginning of their careers.

Role Summary

Reporting to a department manager, this position oversees the daily work connected to loan processing, loan servicing, and/or default management, as well as related operational activities. The supervisor ensures the team’s work is organized, timely, and aligned with quality and service standards.

What You Will Do

• Lead day-to-day operations for assigned loan processing, servicing, or default management functions.
• Guide employees in the assigned team and keep workloads moving efficiently.
• Coordinate with internal teams, regional groups, vendors, and outside agencies to solve support issues.
• Share new policies, procedures, and product updates with staff.
• Maintain strong service standards for both internal partners and external customers.
• Provide ongoing coaching, training, motivation, and team-building support.
• Recommend staffing actions such as hiring, transfers, terminations, salary changes, performance standards, and performance reviews.
• Approve time entries, assignments, vacation requests, sick leave, and related employee records.

Basic Qualifications

• A bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of relevant experience.

Preferred Experience

• Working knowledge of loan processing and loan servicing support activities, along with related operational rules and practices.
• Strong judgment, analytical ability, and problem-solving capability.
• Well-developed organization and project coordination skills.
• Ability to balance several tasks, projects, and deadlines at the same time.
• Foundational understanding of human resources policies and programs.
• Strong interpersonal communication skills.
• Comfort working in a team setting while also leading individuals effectively.

Benefits and Rewards

• Medical, dental, and vision coverage.
• Basic term life insurance and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability leave and parental leave.
• 401(k) plan plus an employer-funded retirement plan.
• Paid vacation ranging from 2 to 5 weeks based on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and safe leave accrual of 1 hour for every 30 hours worked, up to 80 hours per calendar year unless a different rule is required by law.
• Additional benefits may include incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility.

Compliance, Hiring, and Other Information

Applicants who need disability-related accommodations during any part of the application or hiring process may request support through the company’s accommodation process.

U.S. Bank is an equal opportunity employer and considers qualified applicants without regard to protected characteristics under applicable law.

The company participates in the U.S. Department of Homeland Security E-Verify program for all U.S. facilities and certain U.S. territories.

Compensation is based on the primary location shown first, and the actual range may vary by location. The posted pay range for this role is $30.76 to $37.60 per hour.

Qualified applicants with arrest or conviction records will be considered, where allowed by law. Background checks are conducted in accordance with applicable local laws and relevant federal or industry requirements, which may include FDIA, FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, the Bank Secrecy Act, SAFE Act, and related federal guidelines.

Candidates must comply with U.S. Bank policies, including the Code of Ethics and Business Conduct and related workplace conduct and safety standards.

This posting may close early if application volume is high.