IT Support Officer (Entry / Junior)

Role overview

We are seeking a motivated junior-level IT Support Officer to help keep workplace technology running smoothly. This position is ideal for someone beginning a career in information technology and looking for practical experience in a customer-facing support environment.

Key responsibilities

• Act as the first point of contact for issues involving hardware, software, and basic network connectivity.
• Set up, install, and maintain desktops, laptops, printers, and other connected devices.
• Diagnose technical faults and handle support tickets promptly and professionally.
• Help staff with user account creation, password resets, and permission/access requests.
• Support Microsoft 365 tools, email platforms, and everyday productivity applications.
• Keep clear and accurate logs of incidents, resolutions, and IT equipment records.
• Refer more complex issues to senior IT staff or third-party vendors when needed.
• Assist with software updates, routine maintenance, backups, and broader IT improvement tasks.

Requirements

• Working knowledge of computer hardware, software, operating systems, and basic networking principles.
• Comfort with Windows environments and Microsoft Office / Microsoft 365 applications.
• Good troubleshooting ability and a practical approach to problem-solving.
• Strong communication skills and a service-oriented mindset.
• Ability to handle several requests at once and prioritize effectively.
• Careful attention to detail and an eagerness to learn new tools and technologies.
• An IT qualification, certification, or technical training is helpful.
• Experience in a help desk or IT support role is an advantage, though not essential.

What we offer

• Practical, hands-on exposure in a professional IT support setting.
• Ongoing mentorship and opportunities for continuous learning.
• A collaborative and supportive team environment.
• Exposure to current IT systems, tools, and technologies.
• Competitive pay and strong potential for long-term career progression.
• A workplace culture focused on innovation, teamwork, and continuous improvement.