Internal Communications Manager

About Emma

Emma, The Sleep Company, was established in 2015 and has grown into the world’s largest direct-to-consumer sleep brand. The company operates in more than 35 markets and has over 15 retail stores across Europe. Its products are used by millions of customers and are recommended by leading consumer organizations around the world.

The team is international and highly collaborative, with colleagues from more than 70 nationalities. Emma values ownership, teamwork, and continuous learning, with the goal of creating meaningful impact together.

About the role

Emma is hiring an Internal Communications Manager to improve how information, decisions, and leadership direction are shared across the company. The role focuses on clarity, consistency, and alignment so that the right message reaches the right audience in the right format, especially in a fast-paced international setting.

You will report to the Head of Culture and act as a trusted partner to senior leadership, turning strategic intent into clear communication that can be rolled out across the organization.

Key responsibilities

• Support C-level leaders as a communications partner for both planned and ad-hoc internal messages
• Convert strategic decisions into communication that is easy to understand and can be shared across the business
• Oversee internal communications across Frankfurt, Manila, Lisbon, and Mexico City
• Make sure communication is both factually correct and mindful of how it will be received
• Bring structure and follow-through to internal communication projects
• Improve and manage key communication channels and formats, including the Global All Hands
• Own the employee survey process from design to results communication, including identifying patterns and themes in written feedback

What the company is looking for

• At least 4 years of experience in a scale-up or international environment handling structured communication or information management
• Strong experience working directly with senior executives, drafting messages for them, managing communication on their behalf, and building trust
• Ability to simplify complex issues, spot patterns, and turn findings into practical next steps
• A systems-oriented mindset with a focus on how communication processes are designed and improved
• Excellent written and spoken English; knowledge of another language is an advantage in a global environment
• Comfort working in uncertain, fast-changing situations without waiting for a perfect brief

What Emma offers

• Challenging work that supports professional growth
• The chance to work independently while collaborating with an international team
• 25 vacation days per year, plus 1 additional day for each year worked up to a maximum of 30 days annually
• A remote-day policy of 22 remote days per quarter, with offices located in Gutleutviertel, Frankfurt
• Exposure to experts from different fields and opportunities to learn from them
• Company events that help you connect with teammates
• A pet-friendly office environment

Additional information

Emma is looking for driven, ambitious people who are curious, practical, and willing to challenge the status quo. The company aims to become the world’s number one sleep brand and wants people who are ready to help shape that journey and make a real impact.

Emma is an equal opportunity employer and is committed to maintaining an inclusive workplace. All qualified applicants are considered without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

The company expects to respond within a few days, although application volumes may occasionally cause delays.

With consent, AI tools may be used to assist parts of the hiring process, including transcribing and summarizing interview content. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people. For questions about data processing, candidates can contact privacy@emma-sleep.com.