Insurance & Benefits Implementation Specialist

About the Company

Rippling provides a unified platform that helps organizations manage HR, IT, and Finance in one place. Instead of handling payroll, expenses, benefits, devices, and other workforce tools across separate systems, the platform centralizes and automates the employee lifecycle end to end.

For example, Rippling can help a company onboard a new hire anywhere in the world and, in about 90 seconds, set up payroll, a corporate card, a laptop, benefits, and access to tools such as Slack and Microsoft 365.

Headquartered in San Francisco, California, the company has raised more than $1.4B from investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has also been recognized by Forbes as one of America’s best startup employers.

For candidate safety, official communication from the company will only come from email addresses ending in @Rippling.com.

Role Overview

This position offers the chance to join Rippling’s Benefits Implementation team in EMEA as one of its early foundational members. The role is focused on working with brokers and clients as an implementation partner, translating technical and insurance-related needs into configured benefit plans and helping resolve issues along the way.

You will support an expanding portfolio of accounts and serve as an internal point of contact for benefit-related implementation work across EMEA. As the benefits implementation function grows alongside the company’s broker and BenAdmin focus, this role will also contribute to improving how the product and processes scale.

Key Responsibilities

• Develop deep expertise in Rippling Benefits so you can support brokers and clients quickly and later serve as a reference point for internal teammates.
• Work directly with brokers and clients to understand insurance and benefits requirements.
• Set up customized plans in the Rippling environment to match client or broker needs, including loading enrollment information, reviewing plan details, and occasionally helping troubleshoot deduction-related problems.
• Coordinate closely with the Implementation team and the broader Customer Experience group to ensure successful client and broker onboarding.
• Collaborate with Insurance Operations, Customer Experience, and Product teams to improve workflows and strengthen the product.
• Create, maintain, and refine documentation for benefits implementation processes and best practices.

Requirements

• Genuine interest and curiosity in benefits and insurance.
• At least 3 years of experience in either an insurance brokerage environment or a benefits-focused implementation role.
• Strong project coordination and organization abilities, with careful attention to detail and solid time management.
• Clear communication and presentation skills, plus the ability to build trust with brokers and clients.
• Self-driven mindset with a preference for taking action and comfort working in a fast-moving environment.

Bonus Qualifications

• 2 or more years of experience in a customer-facing role in the HCM space, such as HR, payroll, or benefits.
• Experience using tools such as JIRA, SFDC, G Suite, Outreach, and Mac computers.
• APA certification is considered an advantage.

Additional Information

Rippling is an equal opportunity employer and is committed to building a diverse and inclusive team. Employment decisions are made without discrimination based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran status, military status, or other legally protected characteristics.

The company provides reasonable accommodations to candidates with disabilities who need support during the hiring process. Candidates seeking accommodation can contact accomodations@rippling.com.

Rippling places high value on in-office collaboration and considers office attendance an essential part of roles based in the office. Under the current policy, office-based employees are expected to work from the office at least three days each week.

This position follows a hybrid office model with three days per week in the Dublin office.