ఉద్యోగ వివరణ

Role overview

This position is for an HR Officer in the hospitality and hotel operations sector. The role reports functionally and operationally to the HR Manager, while also providing strategic and executive support to the Chief Executive Officer.

The HR Officer acts as the bridge between group-level people strategy and day-to-day hotel operations. The post covers the full employee lifecycle across the hotel group and also involves preparing analytics and supporting leadership decisions for the CEO. Success in this role requires comfort with the nonstop pace of hotel environments, along with the professionalism and confidentiality expected when working closely with senior leadership.

Core responsibilities

Handle end-to-end hiring for property-level positions and middle management, using hospitality-focused recruitment channels to address seasonal staffing needs.
Create and run onboarding and induction sessions that introduce new hires to the group’s guest-service expectations from the start.
Serve as the initial contact for employee concerns at property level, carry out fair investigations, and ensure local labour law compliance.
Coordinate annual appraisal cycles across all properties and support department leaders in monitoring development plans.
Maintain the HR information system, oversee attendance and time records for payroll processing, and keep employee digital records up to date.
Prepare monthly HR dashboards and analyse key metrics for the CEO, including turnover, labour cost percentage, and time-to-hire.
Support culture-building and engagement initiatives designed by the CEO to strengthen brand consistency across all properties.
Assist with succession planning by identifying high-potential talent for future openings and expansion plans.
Handle confidential executive matters, including restructuring support, compensation benchmarking, and sensitive internal communications.

Candidate profile

The ideal applicant has experience working in HR within a hotel, resort, or large restaurant environment and is comfortable balancing operational HR work with executive-level support. The role calls for strong judgement, discretion, polished communication, and the ability to work effectively across different teams and leadership priorities.

Experience and education

A bachelor’s degree in Human Resources, Hospitality Management, or Business Administration is required.
Applicants should bring 3 to 5 years of progressive HR experience.
At least 2 years of that experience should be in the hospitality sector.

Skills and competencies

Ability to manage dual reporting lines and shifting priorities
Knowledge of hotel operations and workforce patterns
Recruitment and onboarding capability
Employee relations and investigations
Performance management coordination
HR systems and records administration
HR reporting and data analysis
Executive communication and presentation skills
High emotional intelligence
Confidentiality and professional discretion
Succession planning support
Understanding of labour law compliance

Additional information

Industry: Hospitality / Hotel Operations

Location: Lusaka Province, Zambia

Employment type: Full-time

Reports to: HR Manager and Chief Executive Officer in a dual-reporting structure.

Working environment

The role operates in a fast-moving hotel setting with 24/7 shift-based activity, seasonal staffing fluctuations, and a mix of front-of-house and back-of-house personnel needs.

Human Resources Officer