Housekeeping Order Taker

Job overview

City Centre Rotana Doha is looking for a guest-oriented and energetic Housekeeping Order Taker to support the smooth day-to-day operation of the Housekeeping Office. The role is centered on responsive communication, organized record handling, and dependable support for both guests and the housekeeping team. The right person will bring a service mindset, attention to detail, and the ability to offer practical solutions in a busy hospitality environment.

This position is located in Doha, Qatar, at City Centre Rotana Doha.

Key duties

• Receive, manage, and safeguard all keys and paperwork kept in the Housekeeping Office.
• Sort and organize the department’s daily activity reports.
• Answer incoming calls quickly and professionally, following the hotel’s telephone standards.
• Log all calls, pass on messages accurately, and follow up on them as needed.
• Manage lost and found matters, including receiving items, documenting them, storing them securely, handling claims, and clearing them when appropriate.
• Maintain housekeeping records and files in an updated and organized manner.
• Use the Opera system to print room discrepancy reports for morning and afternoon shifts, and share copies with Accounts and Front Office.
• Coordinate babysitting requests for guests and prepare attendance sheets for monthly payroll purposes.
• Keep the Housekeeping Office neat, orderly, and clean at all times.
• Remove outdated reports each month in line with hotel record-retention standards.

Education and experience

A diploma or vocational qualification in hospitality is preferred, along with prior experience in a similar position. Strong spoken and written English, good interpersonal skills, computer literacy, and experience using Opera will be considered an advantage.

Personal qualities and competencies

The preferred candidate should be courteous, friendly, and approachable, with a strong eye for detail and respect for cultural differences. The role requires someone who can stay composed under pressure, work effectively in a fast-paced setting, and collaborate well with a diverse team and guests.

Core competencies

• Clear understanding of the role and its responsibilities
• Accountability and ownership of assigned tasks
• Respect for diversity and cultural sensitivity
• Strong customer service orientation
• Flexibility and adaptability
• Effective teamwork