House Runner

About Four Seasons

Four Seasons is built around its people. The company brings together individuals who are driven to improve continuously, reach higher standards, and treat others with the same respect they expect in return. Across the globe, team members contribute to exceptional experiences for guests, residents, and partners through luxury service delivered with sincerity and care. A strong employee experience and a supportive culture are seen as the foundation for great guest service.

The company values familiarity, warmth, and respect in every interaction. Whether someone is working with, staying with, living with, or discovering the brand, the aim is to create meaningful impressions that last. This approach is rooted in the belief that life becomes richer through genuine connection with people and the world around us.

Location Overview

This role is based in Victoria, Seychelles, at a tropical retreat surrounded by ocean views, granite hillsides, private pool villas, and a peaceful island setting. The property offers a relaxed luxury atmosphere with access to beachside dining, a hilltop spa, and scenic natural surroundings.

Role Summary

The House Runner supports housekeeping operations by moving guest requests, assisting colleagues with transport between work areas, and helping maintain smooth day-to-day service. The position requires a strong focus on safety, professionalism, communication, and guest satisfaction.

Qualifications and Special Requirements

• Strong spoken and written English is required; knowledge of additional languages is beneficial.
• Prior experience in a luxury hotel or resort setting is preferred.
• Experience driving buggies and following safety checks, driving rules, and operational checklists is expected.
• The role involves continuous physical activity such as walking, climbing, bending, pushing, lifting, squatting, and carrying heavy items, so good fitness is essential.
• A high level of accountability, careful attention to detail, and strong safety awareness are important.
• A polished, friendly, and courteous manner with both guests and colleagues is necessary.
• The ability to work well in a team and assist others when needed is required.
• Availability must be flexible, including weekends, public holidays, and longer shifts when operations demand it.
• Willingness to support other housekeeping duties as needed is expected.

Key Responsibilities

• Deliver guest requests quickly and accurately from housekeeping or pantry areas and confirm completion through the correct communication process.
• Transport housekeeping team members safely and efficiently to their assigned locations based on daily operational needs.
• Use buggies and related equipment responsibly, completing safety inspections before and after use.
• Maintain a clean, neat, fully issued uniform and present a consistently professional appearance.
• Work discreetly in public spaces and maintain a calm, unobtrusive presence.
• Follow company policies, house rules, fire and safety requirements, and departmental procedures at all times.
• Stay aware of daily priorities, schedules, and special instructions.
• Handle telephone calls professionally and pass on messages and requests accurately.
• Look ahead to guest needs, monitor satisfaction, and address concerns politely while escalating serious issues to the Director of Housekeeping.
• Report accidents, incidents, and unsafe situations immediately to the Director of Housekeeping.
• Respond calmly and appropriately during emergencies or safety events in line with hotel procedures.
• Coordinate effectively with other departments to support smooth service delivery.
• Submit any lost or unattended items found in guest areas to Housekeeping Security according to lost-and-found procedures.
• Take part in shift handovers and communicate pending tasks and special notes clearly.
• Complete any additional tasks or special assignments given by management.

Performance Standards

• Maintain an average daily Core Standards and service quality score of at least 85%.
• Show consistent commitment to the brand’s service culture, safety expectations, and operational excellence.

Policies, Procedures and Standards

• Four Seasons Housekeeping Core Standards
• Four Seasons Culture & Values
• Health, Safety, and Security Procedures

Work Expectations

This is an on-site full-time role. The schedule may include weekends, public holidays, and extended working hours depending on business needs.