HDFC BB Cluster Manager - Nanded

Role overview

This position is focused on generating insurance business through an assigned banking relationship or channel partner in a defined territory. The role involves influencing relationship stakeholders so they can effectively recommend Birla Sun Life Insurance products to their customers, while also ensuring strong pre-sales and post-sales support for both the partner and end customers. A key part of the job is to sustain quarter-on-quarter business growth while meeting business targets.

Key challenges

• The business is exposed to market swings because the company primarily sells unit-linked insurance products.
• Success depends heavily on the HDFC branch banking model in an open architecture setup, where the bank may have its own priorities, making alignment essential.
• The role requires balancing internal process requirements with the expectations of channel partners.

Core accountabilities

Driving premium and revenue targets
Work closely and continuously with channel partners, including multiple branch heads, to contribute to overall business growth. Keep key decision-makers mapped, share updates with RH/ZH teams, and actively promote organisation-led rewards and recognition activities. Create new branch-level engagement ideas to improve customer penetration.

Ensuring smooth sales and service operations
Support the sales process and related workflows so business can run efficiently. Communicate updates on process changes, rules, and regulatory revisions through suitable training modules. Make sure sales calls, policy issuance, and complaint handling are completed without disruption.

Managing open-architecture relationships
Address bank customer needs by offering suitable service levels and product options. Build strong knowledge of both insurance and banking products to manage relationships effectively across all levels and deliver the intended outcomes.

Developing new business opportunities
Find practical and innovative ways to work with the relationship and expand database penetration. Focus on FLS review benchmarks, including 40% activation with 2 cases and active business at 50K ATS. Maintain the desired product mix of Traditional 50%, ULIP 40%, and Term 10%. Target 15% more business than TATA, provide inputs for new products and sales pitches based on channel needs, and identify training requirements for both internal teams and channel partners.

Executing profitable acquisition methods
Review business on a regular basis and escalate relevant updates to seniors. Interact with customers through welcome calls and support the right acquisition approach to improve the quality of business.

Improving persistency
Work toward company-defined persistency norms so renewals happen on time. Stay in touch with customers, address their queries whenever needed, and support timely renewal completion.

Additional information

The source did not specify vacancy count, salary, stipend, duration, start date, or application deadline. No separate perks, eligibility note, or educational qualification was provided.