Guest Service Agent

Position Overview

We are seeking an energetic and self-driven Front Office professional to join the team in Doha, Qatar at Centro Capital Doha. The role is focused on delivering polished, guest-centred service and making every stay feel seamless and memorable.

What You Will Do

• Provide consistently courteous, warm, and engaging service to every guest.
• Welcome guests and handle check-in procedures in line with standard operating procedures.
• Process guest departures and complete check-out tasks according to established hotel standards.
• Assist with selling rooms to walk-in guests and support daily front desk and facilities-related needs.
• Manage cash handling duties, including inventory control and the collection of cheques and foreign currency bills of exchange for hotel guests, in accordance with credit policy.
• Work closely with colleagues across departments, especially Housekeeping, Finance, and Reservations.
• Keep the Guest Service Desk staffed, prepared, and fully equipped so it remains available as a reliable guest contact point.
• Protect guest privacy by ensuring personal details are not disclosed.
• Maintain a strong working knowledge of hotel policies, procedures, service standards, facilities, and current hotel happenings.

Candidate Profile

The role calls for someone with a hospitality background and prior Front Office experience in a hotel environment. Strong written and spoken English is essential, and additional language ability will be an advantage. The ideal person will also bring solid interpersonal skills, a practical approach to problem-solving, computer literacy, and familiarity with Opera being beneficial.

Working Style and Core Attributes

You should be highly customer-oriented, proactive, confident, and approachable. Success in this role requires the ability to stay composed in a busy, fast-moving setting, contribute effectively as part of a diverse team, and interact comfortably with guests from different backgrounds.

Competencies

• Understanding the role and job expectations
• Accountability and ownership
• Appreciation of individual differences
• Strong customer orientation
• Flexibility and adaptability
• Team collaboration

Additional Information

This position is based onsite in Doha, Qatar.