Guest Experience Expert - Guest Relations

Role overview

This position is with The Ritz-Carlton, Doha, a luxury resort on the shores of the Arabian Gulf in West Bay Lagoon, Doha, Qatar. The property spans nearly 24 years of hospitality heritage and includes 374 rooms and suites, multiple dining venues, spa and fitness facilities, indoor and outdoor pools, a private beach, a Club Lounge, and event spaces for meetings and weddings. The role sits within Rooms & Guest Services Operations and is a non-management, full-time position.

What the hotel offers

The hotel promotes a service culture built on passion, care, dedication, and pride. Team members are supported through structured development plans, training resources, guidance from experienced colleagues, and opportunities to grow locally and across Marriott International properties. The overall package includes accommodation, flight tickets, transport, meals, and additional benefits.

• Access to leadership and training programmes
• Recognition for outstanding service
• Special room rates at Marriott hotels worldwide
• Dining and wellness discounts for employees and their families
• Medical insurance coverage
• Dedicated HR support for wellbeing and success

Role purpose

Guest Experience Experts are expected to create memorable stays rather than simply handle check-in and check-out. The role involves proactively helping guests throughout their visit, responding to needs, handling operational tasks, preparing reports, and sharing local insights so that each interaction feels seamless and personal.

Key expectations

The role also requires adherence to core workplace standards such as safety, policy compliance, confidentiality, asset protection, quality standards, and maintaining a professional image and communication style. The position is active and hands-on, involving extended periods of standing, sitting, or walking, as well as lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Equal opportunity

The employer follows an inclusive hiring approach and welcomes candidates from all backgrounds in line with applicable law. The broader Marriott portfolio emphasizes creativity, compassion, and thoughtful service as the foundation of its luxury hospitality standards.

Preferred qualifications

A high school diploma or GED-equivalent is preferred. No prior related work experience, no supervisory experience, and no license or certification are required for this role.

Brand values

Team members are expected to represent the brand’s Gold Standards, including the Employee Promise, Credo, and Service Values, while delivering refined, thoughtful, and gracious service every day.

Additional information

Job number: 26077127. Schedule: full time. Remote work: not available. Position type: non-management. Job category: Rooms & Guest Services Operations.